About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Role Purpose

Strategically develop and lead the construction manager team establishing greater consistency in process and direction across the region. Ensure that design and innovation strategies are developed into structurally safe designs and standards that are implemented and maintained by all assigned brands franchise properties in the America’s. Directly support all initiative and programs in conjunction with the Hotel Openings, Design Review and Risk Management teams in support of system efforts to ensure hotels open on time. Lead the team that Co-manages projects, including renovation, new development (ND) construction projects, and selected Brand Design Pilot projects as assigned. Serve as a lead of the team recognized architectural and construction experts for IHG branded hotels. Responsibilities include managing the team of general contractors and architects that visit on-site new development design and construction activities to ensure compliance with Brand Design Initiatives, franchise License Agreement, PIP, Plan Review and FF&E submittals, and brand standards. Provide construction expertise and implementation assistance to IHG franchisees and their assigned project team members through all phases of renovation and construction for PIP renovations or ND projects, including solving design / construction issues as project field conditions arise, thus ensuring timely and successful completion of projects. Provide progress evaluation of assigned projects to Senior Management in support of system size initiatives

Guides and develop supporting staff members by providing mentoring, technical guidance, and/or training in daily activities. Provide feedback to senior management and brand on product related issues and recommendations for improvements.

Key Accountabilities

• Develop policies and procedures for the department to meet the division’s strategic objectives and to assist the Construction Management team in maintaining construction and architectural standards that meet guest expectations in all brand and products within the assigned brands. Design, implement and maintain a Construction management process to ensure that evaluation and reports are completed in a consistent, timely, cost-effective, and professional manger.
• Lead and develop the Construction Management team to conduct and manage onsite design and PIP scope meetings with ownership during the renovation / construction period to ensure hotel compliance with the PIP, including its timely completion and conformance to approved plans, brand standards and building codes.
• Lead and develop the Construction Management team to focus on New Development (ND) projects – Referencing to various Plan Review documents and correspondence Regional Manager conducts progress site visits as hotels prepare for renovation and construction, and throughout the construction process. Manager meets with owner’s representatives during the construction phase to define project expectations, determine project readiness, resolve any field design and construction issues, ensure conformance to Brand Design Vision and Brand Standards, and oversee conformance to IHG requirements, including conformance Plan requirements and adherence to brand and life safety standards, building codes and ADA.
• Manage yearly assigned travel budget and reconcile expenses monthly.
• Responsible to make sure that all construction/renovation milestones are monitored on a pro-active basis and that information is communicated Head of Multi-Brand Operations when necessary, and Plan Review teams to speed openings or enforcement.
• Consult with franchisees, design professionals and hotel owners to assist in the development of construction schedules for Property Improvement Plan (PIP) and new development hotel projects.
• Develop reporting on project schedules and status of renovation or construction for all projects on a timely basis to Brand, PIP, Plan Review, HOST, and other required internal IHG partners.
• Lead the enforcement of implementation of Brand Design program compliance.
• As part of the License Agreement documentation trail, provide timely written follow-up (reports, letters, and emails) associated with all site visits and other forms of communication or agreements with Licensee and their assign representatives.
• Owner Relations Regional Manager must develop good franchisee/owner relations aiding as needed within reason. Manager is expected to offer design solutions to problems.
• Organize, schedule and lead project status meetings with owner’s construction and project management teams as needed throughout the purchasing and construction phases to ensure proactively engaged throughout the renovation and construction timelines.
• Periodically perform special inspections both domestically and internationally. Participate in special projects as assigned.
• Prepare and issue employee communications, in written or oral form, relative too new or changed policies and procedures, department objectives, or standards. Plan and conduct appropriate training events to ensure on-going consistency and competency of the AD&C department.
• Maintain knowledge of hospitality industry and current design trends and products relative to brand growth, to maintain innovative design criteria and ensure IHG is competitive in the marketplace.
• Coach and develop team members, hire, fire, assess, discipline, document performance. Effectively train and manage the Construction Management team to ensure that all architectural, design, and construction related work for franchise hotels meet all assigned brand standards for state of the are production design.

Key Skills & Experiences

Education

Bachelor's Degree in Construction Management, Architecture, or a relevant field of work, or an equivalent combination of education and work related experience. AIA certification preferred.

Experience

Minimum 7 years work-related experience in construction management / construction administration, with demonstrated technical proficiency utilizing project management skills related to the position in the hotel industry or similar industry.

Technical Skills and Knowledge

• Demonstrated project management experience in organizing, planning and executing complex, large-scale projects from conception through implementation.
• Demonstrated effective verbal and written communication skills to provide information to clients, vendors, senior management, and staff. Demonstrated ability to communicate supportive program details to present a persuasive argument or to effectively negotiate a position. Must be able to communicate both orally and in writing with Owner’s Representatives, architects, designers, and contractors and clearly explain requirements for active projects.
• Demonstrated computer skills, with an emphasis on Microsoft Word and Excel.
• Demonstrated knowledge of brand standards, Building Codes, Life Safety Requirements, and ADA Standards. Must maintain a working knowledge of all requirements described in brand standards manual.
• Demonstrated ability to read blueprints including architectural, mechanical, plumbing, sprinkler systems and electrical drawings. Demonstrated ability to read architectural and interior design specifications.
• Demonstrated ability to remain current with construction trends, code requirements and design through participating in annual continuing education classes.
• Demonstrated ability to effectively prioritize project details and manage time usage to track active renovation, conversion, and new development properties, and to determine if plans have been submitted in a timely manner. Must make immediate time available to return telephone calls and work with franchisees when problems arise regarding project development, Brand standards or vendor-related issues

What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.