20 Desktop Support Technician Jobs in Omaha, NE
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Intellibee is Hiring a Remote Desktop Support Technician
Overall Position Summary: This role is to support service requests and to provide support and maintenance within the organization's end user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all devices & peripherals (including but not limited to PCs, laptops, terminals, printers, and MTR devices) to ensure optimal performance. The role will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.
1.
Install, upgrade, support and troubleshoot computer hardware and any other authorized peripheral equipment. Performs general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment. Dealing with hardware and application support queries and issues reported to the global support desk and escalated to the Global remote or Desktop Support onsite teams. Customize desktop hardware to meet user specifications and site standards. Provide user data and application recovery. Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines.
45
%
2.
Manage asset inventory. Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Use tools and methodologies to load, copy and customize operating system configurations for deployment. Responsible for tracking hardware and software inventory.
20
%
3.
Familiarize end users on basic software, hardware, and peripheral device operation. Take ownership and responsibility of queries, issues and problems assigned to the queue. Be the go-to-person for both the global service desk and the end user when ticket is with you.. Participate in incident and problem management. Resolve all escalated technical problems. Work with vendor support contacts to resolve technical issues within the desktop environment.
15
%
4.
Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas. Maintain adequate knowledge of operating systems and application software used to provide a high level of support. Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures.
10
%
5.
Work with vendor support contacts to resolve technical issues within the desktop environment. Order or buy computer systems and liaise with vendors. Arranges for and/or prepares equipment for shipping/receiving.
5
%
6.
Complete regular training and process refresh to ensure you are compliant to SOP’s and processes at all times to maintain security and consistent service we offer
5
%
Total
100
%
This position require independent decision making and judgement for responsibilities of the role: This position requires independent decision making and judgement for responsibilities such as user walkups, escalations, onsite and remote “fire drills”.
This position have access to confidential information
KNOWLEDGE
- 1-2 years experience working with customers either face to face or remote setting
- 1-2 years of IT work experience
- Industry certifications, this can include MCP, MCSE/MCITP etc.
SKILLS
- Proficiency in using and knowing your way around windows and Apple devices
- Ability to operate tools, components, and peripheral accessories.
- Software and Hardware Troubleshooting
- Be proficient in supporting Microsoft operating systems, Advanced support of Microsoft Office Suites
BEHAVIORAL
- Self-confidence and interpersonal skills
- Analytical and problem-solving skills
- Strong listening skills
- Able to operate effectively in a team environment with both technical and non-technical team members
- Able to maintain professional demeanor under stress
- Able to operate within standard operating procedures
- Ability to work cross functionally to find resolutions
Job Summary
Full Time
IT Outsourcing & Consulting
$47k-58k (estimate)
08/05/2023
04/24/2024
intellibee.com
Southfield, MI
<25
IT Outsourcing & Consulting
Related Companies
The job skills required for Desktop Support Technician include Desktop Support, Operating System, Computer Hardware, Problem Solving, Computer Systems, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
02/23/2022: Florence, AL
Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
03/02/2022: Rochester, NY
Perform upgrades and configuration of desktop and related peripherals.
02/19/2022: Durham, NC
Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
02/06/2022: Ventura, CA
The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
01/23/2022: Vallejo, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
01/30/2022: Omaha, NE
Gain experience with operating systems.
12/19/2021: Springfield, OH
Practice fixing common computer problems.
03/05/2022: Anderson, IN
Seek technical support positions.
01/21/2022: Santa Rosa, CA
TAKE A RELEVANT TRAINING PROGRAM.
03/02/2022: Minneapolis, MN
Step 3: View the best colleges and universities for Desktop Support Technician.
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