** Desktop Support Specialist**

**Job Category****:** Customer Service **Requisition Number****:** DESKT01249 Showing 1 location **Job Details**

**Description**

As a Desktop Support Specialist, you will provide in-house hardware and software support for DMSi employees. This includes a variety of equipment and issues such as desktops, laptops, network connectivity, Windows software, and much more. In addition to providing excellent technical support, you will also be assigned projects in which you will research and implement new technologies.

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

- Employee desktop/laptop & hardware/software support and documentation

- Manage employee desktop/laptop patching and anti-virus

- Manage and maintain phone and web conferencing systems

- Manage and maintain office printers and multifunction devices (print/fax/scan)

- Administer internal email spam/malware filtering

- Assist with maintaining Active Directory

- Assist with maintaining back-office network infrastructure, DHCP, DNS, VPN

- Ensure supported systems are highly reliable, secure, and performing at acceptable levels

- Develop and maintain hardware refresh cycle policy/schedule

- Performance daily back-office system monitoring

- Provide employee training on supported products and tools

**KNOWLEDGE, SKILLS AND ABILITIES:**Windows and macOS operating system installation and configuration

Desktop/laptop configuration and troubleshooting

Windows Server administration (Active Directory)

Microsoft Office 365 Administration

Zoom Video Conferencing Technologies

SharePoint and Microsoft Teams Development and Administration

TCP/IP Network Administration and Troubleshooting

Patching and Anti-Virus Administration (ESET for AV is preferred)

Windows PowerShell

ITIL Best Practices

Excellent time management, organization, documentation, and customer service skills

Effectively prioritize and handle multiple projects at the same time

**EDUCATION AND EXPERIENCE:**Bachelors Degree or equivalent work experience

2 years of system administration, network design, and VMware experience

**WORK ENVIRONMENT AND PHYSICAL DEMANDS:**Normal office environment with use of computers and telephone systems; no unusual physical demands

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**Experience**

**Licenses & Certifications**