Conductix-Wampfler is looking to add an entry-level member to its IT Services Team. This opportunity has the possibility to grow into a larger role within the global team. The IT Support Specialist designs, builds, and supports the processes and technology for Conductix-Wampfler USA’s internal customer systems. This position requires a candidate with strong problem-solving and communication skills along with proactive and ethical behavior. The scope of responsibility encompasses end-user general support, desktops, software, and peripherals.

Note: This position is on-site only and not eligible for remote/hybrid work

Job Title: Desktop/IT Support Specialist

Minimum Qualifications

• High School Diploma plus 1-2 years of relevant work experience in a customer-facing Help Desk role.
• High expertise managing Microsoft Windows client operating systems (7,10 &11) and associated hardware.
• Can resolve requests pertaining to on-premises and remote customer hardware and software.
• Experience managing solution delivery through a support ticket system and remote management tool.
• Experience in maintaining asset inventory, warranty service and hardware procurement.
• Experience with Microsoft Office 365 and Mobile Device Management.
• Basic understanding of Windows Server Operating Systems (versions 2008- 2019).
• Basic understanding of WiFi, LAN, WAN protocols and services.
• Knowledge of Microsoft Active Directory, Print Services, File Services, and M365 Email Services.
• Interpersonal skills in a team environment are critical to success in this opportunity.

General Responsibilities

• Provide guidance to customers on the proper utilization of technological resources.
• Procure, deploy, and maintain customer workstations and associated technology.
• Maintain and update global team documentation.
• Respond to help desk inquiries concerning system operations and diagnose hardware, software issues.
• Team with global senior staff to escalate tickets for customer solution delivery.
• Install, maintain, and support workstation software and applications.
• Serve as escalation point for Tier-1 helpdesk as relates to endpoint support.
• Assist with digital identity creation and procurement / assignment of M365 licenses.
• Travel to remote site in Harlan, Iowa once every two weeks and as needed.
• Other duties as assigned.

Job Description

POSITION SUMMARY

The purpose of this position is to provide technical support for desktop users with some responsibility for server and network issues. Duties may include setting up and maintenance of user accounts, installation of hardware/software, maintenance of system documentation, troubleshooting and general help desk support. This position must interact with users and vendors in order to maintain the smooth operations of systems. The support services provided must be highly responsive and professional.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Works with department and project managers to ensure IT systems meet current and future business requirements.
Analyzes information to determine and recommend new computers and peripheral equipment, and to plan for their layout and configuration.
Modifies or configures existing equipment and systems to meet ever-changing requirements.
Enters and maintains data in order to analyze system capabilities and predict future requirements.
May be tasked to function as a purchasing agent for computer-based equipment.
Monitors IT equipment to ensure operation conforms to specifications.
Installs hardware and peripheral components such as routers, switches, servers, monitors, keyboards, printers, and disk drives.
Loads specified software packages such as operating systems, word processing, or spreadsheet programs and many other types of software onto devices and servers.
Provides expert third-level support to customers.
Diagnoses system hardware and software problems.
Corrects hardware problems or calls for vendor assistance.
Updates documentation to record equipment installations and configurations.
Performs network troubleshooting to isolate and diagnose network problems.
Secures network to ensure data and equipment are not compromised.
EDUCATION / EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; and/or five years related experience and/or training; or equivalent combination of education and experience.

TECHNICAL EXPERIENCE
Expert knowledge of networking topics, including the configuration of switches, routers, and firewalls
Expert knowledge of Active Directory and Windows file and print services
Expert knowledge of backup software/disaster recovery
Expert knowledge of implementing security in a mixed-use environment
High level of knowledge of Microsoft Exchange Server
High level of knowledge of Windows 7, Server 2008 & 2012
High level of knowledge of PC and server hardware

Knowledge of VMWare products

OTHER IMPORTANT TRAITS
Able to communicate technical subjects in an understandable format for customers
Reliable transportation
Excellent time management skills

REASONING ABILITY
Ability to apply the scientific method and quantitative research to technical issues.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

MATHEMATICAL SKILLS
Ability to apply concepts of calculus and geometry. Ability to do binary and hexadecimal calculations.

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and high, precarious places. The noise level in the work environment is usually moderate.