15 Service Desk Jobs in Vienna, VA
INSPYR Solutions is Hiring a Service Desk Near Vienna, VA
Location: Hybrid 10 days a month in Winchester, Virginia
Duration: 6 months
Compensation: $20-28/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
Role will be hybrid based out of Winchester,Virginia around 10 days a month. Shift is Monday-Friday 0800-1630. This is an intial contract role.Job Description:The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. Our Service is responsible for acting as the first point of contact for Enterprise Technology Services (ETS), where we strive to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests wherever necessary. Our vision is to provide customers with a service-oriented, single point of contact within ETS for issue resolution and request fulfillment. The goal is to extend a superior service commitment to all employees by addressing IT issues, striving for first-contact resolution whenever possible, timely escalation, and management of incidents and service requests to enable employees to serve members around the globe.
We seek innovative individuals who can react to a fast-paced environment to leverage and stretch certain skill sets to help us reach a common goal. We are looking for someone who can pivot when needed, multitask, and work in various systems/applications to help promote customer satisfaction.
Responsibilities
- Respond to inbound calls daily to provide technical support/troubleshooting
- Provide support via web queues, outbound interactions, and emails
- Leverage resources to resolve technical issues timely
- Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities
- Escalate requests outside of your scope when necessary
- Attend weekly staff/mentor meetings
- Remain cognizant of adherence to help promote business unit success
- Adhere to internal practices, policies, and procedures
- Perform other related duties as assigned or appropriate
- Knowledge and understanding of the information technology field
- Basic skill troubleshooting and resolving technical problems
- Exposure to enterprise systems and IT terminology
- Exposure to solving routine or standard administrative, operational, or system problems and issues
- Effective verbal and written communication skills
- Ability to leverage finesse/soft skills when interacting with end users
- Basic organizational, planning, and time management skills
- Ability to handle multiple tasks simultaneously with a high degree of accuracy
- Ability to work independently and in a team environment
- Desired - Call Center or front-line customer support experience
- Desired - Knowledge of ITIL (Information Technology Infrastructure Library)
- Desired - Previous customer service in a fast-paced environment
- Desired - Familiar with ticketing software (ServiceNow) would be a plus
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- …and much more!
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Job Summary
Full Time
$55k-68k (estimate)
04/20/2024
12/02/2024
The job skills required for Service Desk include Troubleshooting, Customer Service, Technical Support, Service Desk, Written Communication, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk positions, which can be used as a reference in future career path planning. As a Service Desk, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk. You can explore the career advancement for a Service Desk below and select your interested title to get hiring information.
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