17 Service desk specialist Jobs in Vienna, VA
AAC is Hiring a Service desk specialist Near Vienna, VA
Technology and Computer-related
Vienna, VA
- ID : 24-005P
- Full-Time / Regular
Provide 24x7x365 phone, email and in-person customer support to users in the areas of email, standard Windows desktop applications and customized applications.
Perform first-line support to determine service interruptions for desktop hardware, peripherals, and software applications.
Monitor network and datacenter to ensure functionality and availability. Escalate unresolved problems to expedite resolution.
This position is full-time on-site and is deemed essential personnel.
Required Experience
- Specialized experience includes support of standard office computing equipment (PC’s, laptops, tablets, printers), PC operating systems, (e.
g., Windows 10 / 11, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals.
- ITSM ticketing system experience required, ServiceNow experience is preferred.
- Experience in network and datacenter monitoring is a plus.
- Must have a positive and patient customer service attitude.
- Demonstrated ability to effectively communicate orally and in writing.
- Experience supporting a nationwide mid to large Federal agency enterprise is a plus.
- A , HDI, MMDA or other relevant certifications are a plus.
- Must be able to obtain agency suitability clearance.
Last updated : 2024-05-13
Job Summary
Full Time
Retail
$55k-69k (estimate)
04/24/2024
07/21/2024
aac.com
CHARLOTTESVILLE, VA
100 - 200
1983
ANA-AEGI ORTIZ CLOTHAIUX
$10M - $50M
Retail
Related Companies
About AAC
AAC is a premier Information Technology (IT) service management provider who enables its customers to achieve increased return on investment through consolidation and modernization of their IT operations and infrastructure. AAC conducts quality work in compliance with internationally recognized standards and is an ISO 9001:2008 (Quality Management), ISO/IEC 20000-1:2011 (IT Service Management), and ISO/IEC 27001:2013 (Information Security) certified company. AAC has been successfully delivering network engineering, unified collaboration, cyber security, and domain specific application developm...ent services to the U.S. Federal Government since 1983. AAC is a privately held, veteran owned business headquartered in Vienna, VA. For additional information about AAC Inc., please visit www.aac.com.
More
Show less
The job skills required for Service desk specialist include Customer Service, Active Directory, Operating System, Microsoft Office, Customer Support, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk specialist positions, which can be used as a reference in future career path planning. As a Service desk specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk specialist. You can explore the career advancement for a Service desk specialist below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
