3 Service Desk Technician Jobs in AZ, AZ
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Insight Global is Hiring a Service Desk Technician Near AZ, AZ
Title : Service Desk Technician
Location : Scottsdale, AZ 85258 (Onsite 3x a Week)
Duration : 6 Months, Contract to Hire
Pay rate : $22-28 / hr
DAY TO DAY : Insight Global is seeking a Service Desk Technician for a client in Scottsdale, AZ. The IT Service Desk Technician is responsible for providing multiple-level technical / customer service and support to company end-users and desktop-related applications, computers, accessories, and peripherals.
This person will assist with desktop system builds (Windows and macOS), application packaging, and deployment using established endpoint management tools.
Additional support responsibilities will include endpoints, specific servers, applications, network printers, desk phones, and basic network connectivity.
This person will participate in on-call duties and route, create and assign incident / service request tickets to appropriate IT, support groups.
Install and troubleshoot desktop-related applications and evaluate new application / hardware requests. Work with team members and IT support personnel to diagnose and resolve problems and participate in projects and initiatives.
Identify desktop and system performance issues and create and maintain documentation knowledge of commonly used IT concepts, practices, and procedures within a particular field.
What you'll do
- You will support end-users with applications, computers, desk phones, printers, and primary network-related issues following established policies, processes, and procedures.
- You will install workstations, laptops, printers, and other desktop-related equipment as directed by service request tickets, tracking, and systems monitoring.
- You will be responsible for tracking, management, intake, and disposal of the company’s IT assets.
- You will regularly review Service Desk processes for efficiency optimization while maintaining up-to-date documentation and following industry standard best practices.
- You will monitor ticketing queues and route / assign incidents and requests as needed.
- You will handle Identity and Access Management, provisioning, maintenance, and disabling user accounts and profiles.
- You will implement and support endpoint deployment and management tools such as SCCM, InTune
Job Summary
Full Time
Business Services
$49k-60k (estimate)
02/25/2024
04/10/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
Related Companies
About Insight Global
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.
The job skills required for Service Desk Technician include Customer Service, IT Support, Service Desk, Insight, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
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Quotes from people on Service Desk Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
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Step 3: View the best colleges and universities for Service Desk Technician.
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