Title: Help Desk

Duration: 6-month contract to hire

Location: Remote/ Louisville – Needs to be in area for training

START DATE: April 1st 2024

Training schedule (First 2 weeks) After a two-week training is completed, this position will be REMOTE, Mon -Friday, 40 hours/week.

Must Haves:

· Associate's or Bachelor's degree in related field preferred.

· 1-2 years of progressive experience in providing technical support and troubleshooting for end users.

· Strong knowledge of Windows operating systems Familiarity with common desktop applications, such as Microsoft Office Suite and web browsers.

· Basic understanding of networking concepts and protocols.

· Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

· Strong problem-solving skills and the ability to work independently and collaboratively.

· Experience with ticketing systems and remote support tools is preferred.

Plusses

· Bilingual – Spanish speaking

· Diverse candidates

Day to Day:

A very reputable, established non-profit with their global offices based in Louisville. They are seeking a skilled and motivated individual to join their team as an Service Desk Technician (SDT). As a member of the IT support team, you will play a crucial role in providing technical assistance and support to our end users. The ideal candidate will have excellent problem-solving skills, a customer-oriented mindset, and a strong technical background.

Highlighted Duties:

* Provide first-level technical support and troubleshooting for end users via phone, email, or in-person for any audio, video and computer related equipment that supports the organization.

* Oversight of software, accounts, and licenses.

* Assist with the installation, configuration, and maintenance of hardware and software systems.

* Diagnose and resolve technical hardware and software issues promptly and efficiently.

* Set up user accounts and permissions, including password resets and account management.

* Conduct hardware and software inventory management.

* Document and update technical procedures and knowledge base articles.

* Assist with technology projects, upgrades, and system deployments as required.

* Maintain a high level of customer satisfaction through professional and timely communication.

* Other duties as assigned.

Job Types: Full-time, Contract

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Louisville, KY: Relocate before starting work (Required)

Work Location: In person