A client in Kent, WA is looking for a Customer Service Rep to work with customers, business partners and drivers to make sure the team is delivering on excellent customer service.

• Handle a high volume of phone calls, exceeding 20 daily, ensuring timely and professional responses.
• Respond promptly to email correspondence, maintaining a high level of service and attention to detail.
• you’ll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion.
• you’ll be helping to continue to provide daily freight solutions for our global customers.
• Will be monitoring process of delivery routes and process changes or cancellations to delivery orders.
• collaborate with team members to improve service procedures and customer satisfaction.
• Engage in difficult conversations, providing solutions and support to meet customer needs and uphold company standards.

Must Haves:

• HS Diploma
• 1 year of customer service experience
• Bilingual in Spanish
• Must be able to multi task
• Computer proficient – experience working with multiple monitors
• Proficient with Microsoft outlook, excel and suite
• Strong verbal and written communication (will be answering phone calls and responding to emails)

Plusses:

• Call center experience
• Truck transportation and logistics background
• Claims experience