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Innovive, a high-growth manufacturing company serving the Biomedical Research community is looking for a motivated and hard-working individual to build their career as a Customer Service Representative at our San Diego Headquarters. You would be part of a small team of Customer Service Representatives who support each other to provide the highest level of service to the customer. This position requires strong organizational and logistical skills and the ability to multitask on multiple levels. We have a casual office environment and value hard work. The efforts of our incredible team members bring continued growth year after year.
Position Responsibilities:
Take incoming calls from customers and process purchase orders
Work with in house teams to coordinate deliveries at customer sites
Process sample requests
Data entry and filing
Respond to general and customer-specific e-mails, including customer complaints and issues
Run credit reports
Establish new customer accounts
Provide support to the sales team as needed
Create various customer reports as needed
Generate quotes
Follow up with customers in a timely manner
Qualifications and Skills:
Highly motivated, confident, energetic, with a positive attitude
Proven ability to multitask, prioritize and manage time effectively while keeping strong attention to detail
Strong written and verbal communication skills - proper grammar in emails, friendly professional demeanor on the phone, along with great listening ability
Patient and able to handle complaints, even when handling difficult situations
Analytical, ability and eagerness to solve problems
Exceptional work ethic, willing and driven to succeed
A self-starter
A team player
A high degree of honesty and integrity
Education & Experience Requirements:
Associates Degree -- ideally in a business-related field or commensurate industry experience
Computer literate and proficient with Microsoft Office (Netsuite experience preferred but not required)
5 yrs experience in customer service utilizing CRM technology
Demonstrated experience supporting top key accounts in all aspects
Knowledge and experience with basic accounting
Knowledge of transportation and logistics processes - experience with international shipping a plus
Location: San Diego, CA
Compensation: $26-29/hr
Employment Type: Full-Time, Non-Exempt
Benefits Offered: We provide Paid Time Off, Paid Holidays, Medical, Dental, Vision, Life Insurance, 401k with Company match, EAP, employee discounts and a casual work environment with excellent career growth opportunities.
Why Innovive? We serve the global laboratory research market with products and services that allow research facilities to dedicate more of their efforts towards scientific discovery than was previously possible. Our patented system empowers the husbandry industry, freeing up capital funding, space, time, labor, utilities, and other valuable resources. At Innovive we are committed to providing the highest quality products and services to our customers, backed by an unparalleled level of customer service while integrating sustainable practices into everything we do.Full Time
Durable Manufacturing
$57k-74k (estimate)
03/09/2024
05/07/2024
innovive.com
SAN DIEGO, CA
25 - 50
2004
DEE CONGER
$10M - $50M
Durable Manufacturing
Innovive was founded in 2004 with the goal of radically transforming the economics and convenience of working with laboratory animals. Today, we are one of the fastest growing companies in the industry and a recognized leader in single-use rodent housing with over 500 installations worldwide. As a US-based technology company, we serve the global laboratory research market with products and services that allow animal research facilities to dedicate more of their efforts towards scientific discovery than was previously possible. Our patented Single-use IVC Rodent Caging System empowers the husba...ndry industry with the option of eliminating traditional cage wash operations, freeing up capital funding, space, time, labor, utilities and other valuable resources. At Innovive we are committed to providing the highest quality products and services to our customers, backed by an unparalleled level of customer service, while integrating sustainable practices into everything we do.
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The job skills required for Customer Service Representative include Customer Service, Products and Services, Microsoft Office, Life Insurance, Attention to Detail, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.