Veterinary Customer Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Dallas, Texas

Description

Some of the responsibilities you will own in this role:

• Providing concierge-style customer service and impeccable patient care
• Work in tandem with our receptionists and veterinarians to provide our clients and patients with excellent veterinary experiences in a loving and welcoming environment
• Your day-to-day responsibilities will include: 
  • Answering phone calls and assisting clients with scheduling appointments and pet questions
  • Checking clients in and out and ensuring all needs have been met
  • Entering and updating client information and patient records
  • Responding to or forwarding Emails (we reach inbox zero every day!)
  • Interpreting Veterinarian orders and our protocols to educate clients and explain requirements
  • Visually assessing patients in the lobby and alerting hospital staff in the event of an emergency
  • Preparing documents for imaging/scanning into our electronic patient records
  • Copying, faxing, and Emailing documents to clients or physician offices. Tackling other projects as assigned (with a smile, as always!)

Job Requirements:

• High school diploma or GED required
• Must have at least 2 years of client-facing customer service experience
• 1 year of veterinary experience required
• Must be a bright, friendly, and effective communicator in order to communicate with clients, visitors, veterinarians, and hospital staff. (It’s okay if you talk to animals, too!)
• Must have MS Office and G Suite experience and speed-typing skills (We like tech-savvy people)
• Must have a pleasant presence on the phone and the ability to manage numerous calls
• Must be able to stand, walk, sit, and move freely for extended periods of time
• Ideally, you have: 
  • 2 years of experience as a veterinary receptionist
  • Pets of your own (empathy vs. sympathy)
  • Familiarity with Instagram and a desire to participate in marketing events
  • Flexible availability

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Workplace perks such as food/coffee and flexible work schedules