98 Field Service Manager Jobs in Lewisville, TX
Innovative IDM LLC is Hiring a Field Service Manager Near Lewisville, TX
Job Details
Description
Innovative-IDM is looking for a Field Service Manager to join our team in Lewisville, TX.
Innovative-IDM specializes in the Motion Control and Industrial Automation industry. We are known for helping our customers battle lost productivity and eroded margins typically caused by production bottlenecks, process inefficiencies, and equipment downtime failures.
The Field Service Manager is a key strategic role at Innovative intended to assist in our company’s continued growth. The Field Service Manager will manage the field service operations to ensure customer satisfaction, be responsible for meeting with customers as necessary, and increase FS billable hours (increasing revenue).
Working in concert with the Branch Managers, our Field Service Manager will direct the scope and growth of our national field service efforts as well as the personal and professional growth of the teammates within that department. This role provides expert professional onsite machine/equipment troubleshooting, repair, field retrofits of new equipment, and start-up services of large-scale complex control systems for our customers. This is a player/coach role and may require personal field service work to be completed by the Field Service Manager as needed.
RESPONSIBILITIES:
- Manage/Lead the field service team to meet/exceed financial objectives and customer service expectations.
- Recruit, train and develop, direct reports; manage performance issues as needed.
- Coach and mentor field service employees on a regular basis with regards to efficiency, productivity, rework, and gross margin.
- Assist business development by producing quotes/estimates for various field service work, including but not limited to repairs, retrofits and systems integration installs.
- Travel to branches on a quarterly basis for customer relationships, team development and business growth.
- Travel for onsite installation nationwide as required. Typical installations are 1-4 weeks.
- Teach technical product classes for customers, technicians, engineers, customer service and sales professionals as necessary.
- Utilizes technical product and application knowledge to assist engineering and/or sales team.
- Work with Engineering as needed to identify and implement customer solutions.
- Identify and pursue new revenue opportunities.
- Ensure customer satisfaction. Work with the field service team to know the customer’s current and future expectations and work with all departments to resolve customer concerns.
- Oversee the scheduling of all field service work and assignments.
- Review and approve timecard and expense reports for all technicians.
- Ensure work orders are charged out in a timely and profitable manner.
- Facilitate or participate in monthly safety meetings.
- Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
- Responsible for ensuring that safe business practices and processes are implemented and continuously improved to achieve ethical business objectives effectively and efficiently.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
- This position requires participation in the afterhours service “On Call” rotation.
- Perform all other duties as assigned by management in a professional and efficient manner.
JOB DUTIES:
- Minimum 7 years’ experience in industrial field service role or multi-craft technician role required.
- 3-5 years of experience troubleshooting industrial machinery.
- Leadership/Management experience preferred.
- Four year degree preferred.
- The ability to read and understand electrical-electronic schematic diagrams.
- The skill required to troubleshoot, repair, and program AC VFDs and DC motor controls.
- The ability to troubleshoot PLC’s and Servo motion controllers.
- Electrical/electronic ACAD and PLC programming experience is a plus
- Valid driver’s license and reliable transportation.
- Excellent oral and written communication skills.
- Proficiency in using Microsoft Outlook, Word, and Xcel office programs
- Excellent verbal and written communication skills.
- Self-starter who works independently and is self-motivated.
- Exhibits creativity and tenacity to troubleshoot and repair all types of electronic and industrial devices.
- Anticipates and solves problems in a calm and methodical manner
BENEFITS:
- Company Truck
- Fuel Card
- Daily overtime - time and a half for hours worked beyond the standard 8-hour workday.
- Double-time for billable work on Sundays.
- Additional 15% pay incentive for travel jobs.
- 401K Company Match
- PTO
- Personal Time
- Volunteer Time
- Paid Holidays
- Student Loan Match
- Tuition Reimbursement
- Medical
- Dental
- Vision
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Company Paid Life Insurance
- Short Term Disability
- Long Term Disability
- Accident & Critical Illness
Job Summary
Other
Wholesale
$104k-130k (estimate)
03/13/2024
05/12/2024
innovativeidm.com
HOUSTON, TX
100 - 200
2000
TODD MUELLER
$50M - $200M
Wholesale
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About Innovative IDM LLC
Innovative-IDM was founded in 2000 as Innovative Automation with a single location in Dallas. We were primarily a Contract Manufacturer focused on building electrical control panels. Founders Gene Gray, Tim Mueller, Todd Mueller and Adam Ring sold during the day and built control panels at night. Along the way, Innovative allied with key distribution channel partners such as Omron Automation & Safety, Parker EMN and SSD, SMC, Wago, Yaskawa Drives and Yaskawa Motion. Our technologies and services represent blue chip choices for our customers. When our customers asked, we added Systems Integrati...on, Field Service and Industrial Electronic Repairs to our service line up. In its second decade, Innovative-IDM made several acquisitions including Omron Service Centers (formerly Omron IDM Controls) and Sunbelt Power Controls. We accelerated our expertise in plant safety and guarding by acquiring a complete aluminum extrusion cutting, milling and assembly shop. This positioned us to be recognized as a Parker IPS Design Center to help customers with machine guarding and other safety initiatives. Our TUV certified engineers also can perform plant safety audits. As our third decade unfolds, we moved to our new corporate HQ in Lewisville, Texas. Front and center is our robotics proof-of-concept lab which contains Articulated Arm, Cartesian, SCARA, Delta, Collaborative and Mobile robots. This facility allows us to test your robotics application onsite with our engineers and move your project forward faster, no matter where your facility is located. And our Safe Space product has kept thousands of plant employees better protected when social distancing is not feasible. Innovative-IDM has grown into a company with more than 100 team members and stocking locations in Chicago, Dallas, Houston and Tulsa. To this day, we operate under our founding principles of business integrity, team loyalty and a model of doing the right thing for our customers, team members, and vendors.
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The job skills required for Field Service Manager include Customer Service, Leadership, Scheduling, Field Service, Installation, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Manager positions, which can be used as a reference in future career path planning. As a Field Service Manager, it can be promoted into senior positions as a Field Service Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Manager. You can explore the career advancement for a Field Service Manager below and select your interested title to get hiring information.
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