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****Currently not accepting relocation candidates.Join our team and help deliver the technology of the future to the world today. WERE LOOKING FOR THE BESTSystems AdministratorCustomer Service EngineersCustomer Service CoordinatorsSales ConsultantMarketing ManagerJoining our elite team of IT consultants and project managers, youll be providing next-level support and custom IT management services to our clients. In 2005, Prototype:IT began in the Dallas-Fort Worth Metroplex but soon grew into the company that we are today. Our consultants are helping take the worry out of IT for clients across the U.S. and overseas.**

**Customer Service Engineer / Help Desk Tech**

* Lewisville, TX

* Full Time

* Technical Support

* Entry Level

Technical Support

**Relevant Work Experience:** 1-5 Years

**Career Level:** Intermediate

**Location:** Lewisville, TX

**Reports To:** Help Desk Supervisor **Job Title:** Customer Service Engineer / Help Desk Tech

**Salary:** $16.83 - $21.63 Hourly

**Tax Term:** Full-Time, Employee

**Job Category:**

Prototype:IT is seeking Customer Service Engineers who are problem-solvers with a desire to grow their IT knowledge in a challenging and fast-paced environment. You will have the opportunity to support clients in a variety of industries, using the most current technologies, in a culture that puts their employees first. Our Customer Service Engineers provide technical support to Prototype:IT employees and customers by installing, configuring, repairing, and troubleshooting hardware and software problems.

****Currently not accepting relocation candidates.**

**Requirements:**

* Service desk experience, a plus

* Associate's Degree in Computer Science or 2 years of equivalent experience, a plus

* Experience with Active Directory, copiers, network printers, Email configuration, Windows 10, and Microsoft and Office 365

* Excellent customer service skills

**We offer:**

* Growth and development with one of the largest privately-owned MSPs in North Texas

* Employee-centered culture

* Competitive compensation package

Subsidized medical, full-dental for employees

Company paid life insurance, long and short-term disability and life insurance

3% company matching SIMPLE IRA

PTO

* Complimentary soda, coffee and snacks

* Business casual dress code

**Who we are:**

Prototype:IT is one of the largest, privately-owned Managed Service Providers in the metroplex, located in Lewisville, TX. Founded in 2005, Prototype:IT has been delivering custom IT management services to a growing number of clients within the Dallas-Fort Worth metroplex and throughout the country. With our team of experienced IT technologists, we provide quality support and services that enables them to focus attention away from day-to-day IT challenges and back to their core business.

At Prototype:IT, we are committed to putting our employees first and offer a culture built on our core values: **C**ollaborative, **H**onest, **A**gile, **L**oyal and **K**nowledge Seeking. Check out how we how we **CHALK** IT Up on our Facebook page at .

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