32 Customer Service Coordinator Jobs in Lewisville, TX
Prototype IT is Hiring a Customer Service Coordinator Near Lewisville, TX
Job Description
REPORTS TO: Operations Manager
STATUS: Non-Exempt (Full-time)
JOB SUMMARY
The Customer Service Coordinator is the first point of contact for client support and is the liaison between the Customer Service Team and the Client. Work involves answering phone calls to Customer Service and creating tickets in PT-Ejacket for reported incidents and service requests. The Customer Service Coordinator manages the service schedule and escalates tickets in an efficient manner. In addition to these duties, he/she will be involved with reporting, analytics, hardware procurement and reviewing trends to improve efficiency. He/she is accountable for working quickly and efficiently to provide industry-leading response time and customer service while attaining maximum utilization of the Customer Service technical resources.
QUALIFICATION STANDARDS
Physical Requirements:
- Moderate lifting or exerting force of up to 20 pounds occasionally
- Basic IT knowledge to communicate with customers and “ask the right question” to assess their true IT needs for effective ticketing
- Minimum one (1) year customer service or help desk experience, preferred
- Experience with Microsoft office suite and computerized systems
- Provides superior customer service practices
- Communicates professionally whether in person, email, telephone, or ticketing tool, internally and externally
- Demonstrates effective listening and provides appropriate feedback
- Maintains composure in stressful, high-pressure situations, handling internal and external objections and disputes to satisfactory results
- Shows initiative in job performance to improve current processes and suggest new ways of doing things
- Works under minimal supervision. Some independent judgment is necessary
Essential:
- Responsible for answering phone calls and emails as efficiently as possible
- Ability to work with various team members, including more senior level resources to negotiate and coordinate schedules with the technical resources and clients
- Listen to client concerns and issues with sympathy and the desire to help
- Skills in organization and communications are an absolute must to be successful
- Alert management when necessary for high visibility and critical issues.
- Follow up calls to clients to ensure satisfaction
- Update service tickets should new information be captured
- Assures resources are used efficiently and effectively
- Approach all encounters with customers and fellow employees in a friendly service oriented manner
- Maintain compliance with prototype:IT’s standards including regular attendance, grooming, and security guidelines
• Perform other duties as requested by management
• Attend meetings/training as required by management
- Participate in continuing education
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Job Summary
Full Time
$42k-54k (estimate)
05/05/2024
05/20/2024
prototypeit.net
Flower Mound, TX
50 - 100
Related Companies
The following is the career advancement route for Customer Service Coordinator positions, which can be used as a reference in future career path planning. As a Customer Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Coordinator. You can explore the career advancement for a Customer Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Coordinator job description and responsibilities
Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.
01/06/2022: Las Cruces, NM
The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.
02/22/2022: Amarillo, TX
The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.
02/13/2022: Kingsport, TN
Deliver excellent customer service and lead by example.
01/09/2022: Baton Rouge, LA
Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.
02/25/2022: Harlingen, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Coordinator jobs
A passionate customer service advocate with strong critical thinking skills.
01/23/2022: Rochester, MN
CS coordinator may also provide the clients with product and service knowledge.
12/21/2021: Scranton, PA
The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.
03/15/2022: Akron, OH
The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.
03/02/2022: Albuquerque, NM
As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
01/08/2022: Cedar Falls, IA
Step 3: View the best colleges and universities for Customer Service Coordinator.
