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Memorial Blood Centers (MBC.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1948. We supply blood and blood components, state-of-the-art laboratory services, and biomedical expertise to area healthcare partners, national blood centers, biotechnology companies, research institutions, and international clients. Operating 10 donor centers and conducting hundreds of blood drives each month, we are proud to be an independent nonprofit that supplies over 30 area hospitals and more than a dozen air ambulances with life-saving blood—from our community, for our community.
Summary:
This position is responsible for supporting the Supervisor and Manager in the leading and oversight of day-to-day operations of the Contact Center. Provides supplemental training and coaching of employees. Serves as subject matter expert on departmental SOP’s and policies and procedures. Acts as the first line of defense for problem solving and escalated/complex donor related questions and concerns
Schedule: Tuesday-Friday 8am - 5:30pm and Saturdays 9am - 1pm
Job Responsibilities:
Benefits: Full Benefits Including: Medical, Dental, Vision, Paid Time Off, Sick Time, and Retirement Plan
Education:
High School Diploma or Equivalent
Other:
4 years in a call center, customer service center/ upselling sales driven, or donor-facing role, demonstrating a commitment to continuous improvement and exceeding expectations.
Experience taking on increased responsibility, highlighting your ability to grow and thrive in challenging environments.
Full Time
$59k-79k (estimate)
04/09/2024
04/23/2024
innovativebloodresources.org
Saint Paul, MN
100 - 200
The job skills required for Contact Center Lead include Call Center, Customer Service, Leadership, Coaching, Continuous Improvement, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Lead. Select any job title you are interested in and start to search job requirements.