Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares ...staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.More Show Less
Create an Alert for Contact Center Supervisor Jobs
Create a Job Alert
Get notified when new Contact Center Supervisor jobs are posted
Description. . KSA Integration. is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through three core capabilities: (1) data analytics, (2) comprehensive veterans support, and (3) business process improvement. We are a rapidly growing government contractor that has built a reputation on focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA was a...
Description. KSA Integration. is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through three core capabilities: (1) data analytics, (2) comprehensive veterans support, and (3) business process improvement. We are a rapidly growing government contractor that has built a reputation on focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA was awa...
MTM is hiring a Supervisor of the Contact Center. This an onsite position located at our new St. Louis office in The Grove. The Supervisor, Contact Center (CC) is responsible for managing and coaching our Customer Service staff. This includes day-to-day activities related to the operation of the Contact Center such as assessing performance, providing feedback and giving excellent customer service to internal and external customers. The Supervisor...
Supervisor, Ambulatory Contact Center -(3284067). Description. The Opportunity. Are you interested in being part of a growing team that’s working to bring new ideas to old problems. If you answered yes to any of these questions - our Supervisor position might be the right fit for you. The Ambulatory Contact Center is looking for qualified candidates to fill a Contact Center Supervisor position. The Supervisor role is key to Mass General’s effort ...
What You’ll Be Doing. Assists the department manager in administering the overall operation of the department in order to ensure that Members receive prompt, accurate, efficient and high quality service over the multiple contact channels offered to the Membership. This position will also resolve Member issues and escalated concerns on Member accounts / products over the multiple contact channels offered. Partnering with management on ensuring the...
JOB SUMMARY. Experienced in a Health Care / Plan Customer Service Center professional. Individual should possess extensive knowledge of health insurance. Experience in working on projects. assisting staff, ad hoc support to other areas as needed. Exhibits leadership qualities. Customer Service Supervisor. They will coordinate with the Customer Service Center Coaches to develop and foster a highly effective team, ensuring that established goals an...
Job Summary. The Arrowhead Area Agency on Aging (AAAA), a division of Arrowhead Regional Development Commission (ARDC), seeks a full-time. Senior LinkAge Line (SLL) Contact Center Supervisor. This is a mid-level management position responsible for managing the daily operations of Senior LinkAge Line (SLL) direct services, supervision of staff, training, development, monitoring daily call volume, abandonment rate and service levels, and taking inc...
Advanced Management Strategies Group (AMSG) needs a full-time. Contact Center Supervisor. to join an existing team supporting the Department of Veterans Affairs, Veterans Experience Office’s Customer Experience (CX) team, and Contact Center. This is a Contingent Hire position. . Period of Performance. July/August 2024 – July/August 2029. Place of Performance. Hybrid - Shepherdstown, WV/Remote. Work will be performed remotely upon approval with th...
At Mr. Rooter Plumbing you can lead a high-performing, customer-facing team that is the heartbeat of our business. Are you ready to build on your call center and customer service career experiences and lead your own team at a place where CSR and Dispatcher are recognized as two of the most important roles in the company. Are you equally comfortable empathetically speaking with a distressed customer and analytically evaluating your team’s performa...
JOB DESCRIPTION. Victory Automotive Group is seeking a dedicated, supportive Contact Center Supervisor for our Corporate Contact Center. Our ideal candidate pays close attention to detail, uses critical thinking, can communicate effectively, and assist if needed to get work completed within specific time frames. The successful candidate(s) will hire employees and assist in the training process, ensuring that every agent is prepared for their call...
Grow your career with us. Do you enjoy connecting with people in a compassionate manner. Are you a strong communicator who thrives when helping others. Do you want to work for a company that values its employees and its culture. This could be a good fit for you - and for us. LYP Health Management (Love Your Patient) frees up physicians to focus on patient care. We put our best effort forth every day because we believe in better. We believe in cre...
