Contact Center Supervisor

We’ve been serving Texans for over 70 years, and our mission is bigger than banking. At Greater Texas | Aggieland Credit Union, we believe in building connections that last — with our members, our community, and our team.

Here, you’ll find more than a job. You’ll find a place where:

• Relationships matter. We get to know our members and walk with them through life’s milestones.
• Community comes first. Giving back and making a difference is part of our DNA.
• Every role has purpose. Your work makes an impact far beyond the day-to-day.

If you have a passion for people and want to be part of something meaningful, you’ll feel right at home with us.

What's in it for you as a Contact Center Supervisor

• Hybrid position
• Training and ongoing coaching to learn highly desired skills for career development.
• Opportunity to be part of a growing organization where you can make an impact on members, teammates, and the community in meaningful ways.
• Greater Good: 16 hours paid volunteer time per year
• Full Benefits Package: 401k, Medical, Dental, Life, 12 paid holidays, Paid Time Off

The Basics as a Contact Center Representative:

• Monday - Friday, 8:00 am - 5:00 pm
• Flexibility required - extended hours, holidays if necessary, based on company needs

What you'll do as a Contact Center Supervisor:

In this role, you’ll guide and develop team members, drive performance through data and coaching, and help shape a culture rooted in service excellence, accountability, and continuous learning. You’ll partner closely with leadership to implement process improvements and ensure every interaction reflects our Top Tier member experience.

• Lead, coach, and inspire Contact Center team members.

• Monitor daily operations and service levels to ensure member satisfaction.

• Use analytics to identify opportunities for growth and efficiency.

• Handle escalated situations with empathy and professionalism.

• Champion our core values—Integrity, Compassion, Accountability, Reliability, and Engagement—in every action.

Must Have as a Contact Center Supervisor:

• 2 years of progressive Contact Center experience.

• Strong leadership, problem-solving, and data analysis skills.

• Tech fluency and a passion for developing people.

• A high school diploma or equivalent.

Nice to Have as a Contact Center Supervisor:

• Bilingual in Spanish and English.
• Previous Call Center experience.
• Previous Financial Institution experience.

Please note - we are only hiring for one Branch Associate role. The level and pay will be determined through the interview process.

Due to the high volume of applications, we are unable to accept calls or status inquiries. All candidates will be notified of their status as applications are reviewed for further consideration. We truly appreciate the time you took to apply and are excited that you are considering a career with us.

All your information will be kept confidential according to EEO guidelines.