Job Description: PRIMARY FUNCTION: Leads and coaches branch managers and all branch employees to sales and service excellence. Supports strategic initiatives through effective coaching, operating practices and employee development. Work closely with branch management team to ensure quality performance with compliance, operations, security, branch audits, sales and service. Create and develop key processes to monitor progress i.e. branch employee ...
Job Description: This position is located onsite in Richmond VA. Position is responsible for supporting data and information needs of the VACU enterprise, requiring strong partnership with various business areas to understand objectives, identify opportunities, and interpret data for improved business decision making. Individual will work with various data sets using scripts, queries, and online platforms to extract, clean, interpret, and prepare...
Job Description. PRIMARY FUNCTION. The Contact Center Account Consultant I’s primary function is to answer telephone inquiries regarding deposit and loan accounts while promoting credit union products and services and consistently giving quality service to members and all co-workers throughout the credit union. JOB DUTIES AND RESPONSIBILITIES. Perform all of the following functions in a call center environment on the phone. Inform, Educate, and A...
Job Description. PRIMARY FUNCTION. The Contact Center Account Consultant I’s primary function is to answer telephone inquiries regarding deposit and loan accounts while promoting credit union products and services and consistently giving quality service to members and all co-workers throughout the credit union. JOB DUTIES AND RESPONSIBILITIES. Perform all of the following functions in a call center environment on the phone. Inform, Educate, and A...
Job Description. PRIMARY FUNCTION. The Contact Center Account Consultant I’s primary function is to answer telephone inquiries regarding deposit and loan accounts while promoting credit union products and services and consistently giving quality service to members and all co-workers throughout the credit union. JOB DUTIES AND RESPONSIBILITIES. Perform all of the following functions in a call center environment on the phone. Inform, Educate, and A...
Job Description. PRIMARY FUNCTION. The Universal Branch Representative performs the duties of both a Teller and Member Service Representative (platform). This role is vital in the delivery of an exceptional member experience while supporting branch sales and service strategies. JOB DUTIES AND RESPONSIBILITIES. Teller Responsibilities. Establishes member relationships through quality service and cross selling VACU products/services to meet member ...
Job Description: PRIMARY FUNCTION: Responsible for the administration and daily operation of the entire branch. Their duties will include branch service levels, training, cash management, security, safety, business continuity, sales referrals, and teller line management. Must provide superior member service by accurately and efficiently performing all member service related transactions in accordance with VACU policies and procedures. Assesses me...
Job Description: This position is located onsite in Roanoke, VA. Primary Function: The Treasury Support Associate (TSA) provides a variety of support functions to both the treasury management sales, implementation, maintenance and issue resolution processes. Partners directly with the Treasury Sales Officer (TSO) to understand business member’s needs and expectations and ensure that their support needs and service levels are continuously met. The...
Job Description: This position is based out of our Charlottesville, Virginia office. Primary Function: The Treasury Sales Officer (TSO) is responsible for all deposit and treasury services sales efforts with current and prospective business and commercial members. The TSO works closely with the Relationship Managers and Small Business Bankers to assess client/prospect needs, develop and propose customized cash management solutions and build the c...
Job Description: PRIMARY FUNCTION: The Universal Branch Representative performs the duties of both a Teller and Member Service Representative (platform). This role is vital in the delivery of an exceptional member experience while supporting branch sales and service strategies. JOB DUTIES AND RESPONSIBILITIES: Teller Responsibilities: Establishes member relationships through quality service and cross selling VACU products/services to meet member ...
Job Description: PRIMARY FUNCTION: The Contact Center Supervisor’s primary function is to provide leadership and direction to the Contact Center staff and directly supervise a team of Contact Center Account Consultants. In addition, the Supervisor is responsible for consistently motivating staff and developing goals to ensure that excellent member service is provided at all times. JOB DUTIES AND RESPONSIBILITIES: Inform, Educate, and Advise membe...
Job Description: PRIMARY FUNCTION: Provides superior member service by accurately and efficiently performing teller related transactions in accordance with VACU policies and procedures. Builds and maintains member relationships by recommending VACU products and services. JOB DUTIES AND RESPONSIBILITIES: Demonstrates appropriate knowledge of all VACU policies and procedures related to the teller area, including Security and Information Security. M...
