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First things First: Who are we?
First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada.
First Transit is now hiring first-class reservationists who will be responsible for responding to inbound phone inquiries, scheduling customer trips and providing excellent and caring customer service. Our ideal candidate possesses superior communication and customer service skills both in person and over the phone. We will train you to become a customer service superstar, you just need to have that desire and determination to succeed!
Reservationist responsibilities include:
Reservationist requirements:
Benefits
We offer $16.50 and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.
Diversity & Inclusion
Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.
Professional Advancement
Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.
Extensive Training
Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.
Community Service & Impact
Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you'll have a positive impact on others.
Your dedication to providing wonderful customer service is imperative for success in this position. Our St. Paul location operates Metro Mobility paratransit service for the Metropolitan Council.
We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.
Full Time
Transportation
$42k-53k (estimate)
07/28/2023
06/01/2024
firstgroupusa.com
Pittsburgh, PA
<25
Transportation
The job skills required for Call Center Representative 38932 include Customer Service, Call Center, Scheduling, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative 38932. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative 38932. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative 38932 positions, which can be used as a reference in future career path planning. As a Call Center Representative 38932, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative 38932. You can explore the career advancement for a Call Center Representative 38932 below and select your interested title to get hiring information.
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Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
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Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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