• $17.30/hour
• Attractive benefits package, including 401(k) with company contribution, medical, dental and vision. 
• Paid time off & vacation.

Major Responsibilities 

• Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor.
• Follows and explains policy and procedure as outlined in operations and procedures manuals.
• Treats each customer/caller with courtesy, dignity, and respect privacy.
• Meets or exceeds established performance requirements.
• Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals.
• Documents trip authorization according to procedures.
• Remains knowledgeable of all policies and procedure changes.
• Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor.
• All other duties as assigned.

Minimum Education & Certifications Required 

• High school diploma or equivalent

Minimum Experience & Skills Required 

• Able to operate a computer
• Complete any training requirements
• Communicate clearly in English
• Able to operate standard telephone system
• Exercise business telephone etiquette