Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stake ...holders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.More Show Less
Create an Alert for Contact Center Manager Jobs
Create a Job Alert
Get notified when new Contact Center Manager jobs are posted
The Contact Center Manager oversees the day-to-day activities and responsibilities within the contact center. This position will be hands on, working with employees, peers, and senior management to develop and maintain a dynamic service culture. This manager role must be an individual that is organized, reliable and results driven. The manager will need to be skilled in gathering details, solving problems on the spot, making improvements, and is ...
The Contact Center Manager oversees the day-to-day activities and responsibilities within the contact center. This position will be hands on, working with employees, peers, and senior management to develop and maintain a dynamic service culture. This manager role must be an individual that is organized, reliable and results driven. The manager will need to be skilled in gathering details, solving problems on the spot, making improvements, and is ...
This isn’t just a job — this is your chance to take command of the Mission Control of one of Northern Virginia’s top HVAC and plumbing companies. Based in Sterling, VA (Loudoun County), AllTech Services has grown by 400% in just four years, and we’re not slowing down.If you’re stuck in a dead-end role or buried in chaos at a company that doesn’t value you, this is your chance to step up and own the next chapter of your career with a team that rew...
This isn’t just a job — this is your chance to take command of the Mission Control of one of Northern Virginia’s top HVAC and plumbing companies. Based in Sterling, VA (Loudoun County), AllTech Services has grown by 400% in just four years, and we’re not slowing down. If you’re stuck in a dead-end role or buried in chaos at a company that doesn’t value you, this is your chance to step up and own the next chapter of your career with a team that re...
About Valle Del Sol. Join Valle del Sol in our commitment to providing quality, culturally sensitive integrated primary care and behavioral health services to adults, children, and adolescents in need. Valle del Sol offers a diverse work environment, competitive pay and benefits, and the opportunity for training and advancement. Job Description. The Contact Center Manager oversees Valle del Sol’s centralized Patient Contact Center, ensuring excep...
Description. Sound Credit Union is currently seeking a. Contact Center Manager. to join our team. If you have a passion for customer service and leading high preforming teams, then this position at Sound might be the ideal opportunity for you. We offer a welcoming environment with opportunities for professional growth, a passion for community involvement and great benefits to support employee wellbeing. Your Compensation. Our pay ranges are built...
This position is for our subsidiary. Allcat Claims Service, LLC. To know more, visit us at http://www.allcatclaims.com. Job Summary. The Contact Center Manager is responsible for building, developing, and optimizing our contact center operations to support business growth and service excellence. This role goes beyond managing day-to-day activities, it focuses on creating and improving the operational framework, including workforce management (WFM...
Seeking previous supervisory experience in a Contact Center with preference given to individuals who have worked in the financial services industry (credit union, bank, or related industry). Must be technically savvy (utilizing the newest technology - audio, video, chat), Data driven (pull reports, analyze data and make recommendations), desire to coach and mentor Team Members, and possess a strong desire to provide exceptional member service. Is...
ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to. Paid time off that begins accruing on your first day. Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge. 401(k) matching up to 4% with immediate vesting...
DSI Systems Inc., an authorized AT&T Distributor partner, has an immediate career opportunity for a skilled Contact Center Manager for our Dallas-based retail sales channel support center. You will work directly with the International Call Center Director to build and oversee the daily operations of our growing, effective, impactful retail support center. To succeed in this role, you must have excellent customer service and communication skills. ...
