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This role has the opportunity to work hybrid. During the interview process, our Talent Acquisition Team will share additional details with you.
The Customer Care Representative will be responsible for front line call resolution relating to financial inquiries and technical assistance requests in a courteous, confident and professional manner, while using independent judgement calls and provide an exceptional customer service experience in all interactions.
Responsibilities
First point of contact in regards to customer inquiries and technical assistance on account and system issues. Answer constant inbound calls accurately and consistently in a professional, confident manner to accomplish first call resolution through trouble shooting techniques providing excellent customer satisfaction.
Professionally research, resolve, update customer records, document calls and de-escalate customers questions and issues.
Educate customers on Independent Financial products and services.
Maintain working knowledge of Independent Financial products. Multi-task and navigate multi systems simultaneously including Independent Financial systems as well as third party systems including
Act as the liaison between the customer and the debit card department.
Act as a liaison between customers and various departments.
Qualifications
Education
High school diploma or equivalent
Minimum Experience
Knowledge / Skills / Abilities
Job Details : Regular
Regular
To all recruitment agencies : Independent Financial does not accept agency resumes without formal engagement of the agency.
Last updated : 2024-04-23
Full Time
$37k-47k (estimate)
04/25/2024
05/03/2024
The job skills required for Customer care representative include Customer Service, Call Center, Problem Solving, Customer Care, Troubleshooting, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care representative positions, which can be used as a reference in future career path planning. As a Customer care representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care representative. You can explore the career advancement for a Customer care representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.