32 Customer Services Representative Jobs in Denton, TX
VINCI Facilities is Hiring a Customer Services Representative Near Denton, TX
**Customer Services Representative**
**Customer Services Representative**
**Sub Division: FMPC**
**Location: Denton**
**Contract Type: Permanent**
**Hours: Part Time - 16 hours - Specific Days**
**Purpose of Role**
We are currently looking to recruit a Customer Services Representative to join the team to support the Helpdesk working weekends.
**Job Description**
The role will be to deal with incoming calls relating to emergency repairs from our clients within the Education, Healthcare and Government Sectors.
**Responsibilities**
* Answer customer calls around faults / queries and emergency repairs
* Maintain a prompt, efficient and reliable service level to all customers as outlined within the agreed service level agreements.
* Ensure that quality checks on completed work are carried out on a regular basis
* Provide assistance to other departments with administration and other work that may be useful.
* Entering data and processing documentation accurately and in accordance with company procedures
**Essential Qualifications/Skills**
* Previous experience of working within a customer service / help desk role
* Strong customer service skills
* Good telephone manner
* Good IT skills
* Attention to detail
* Use of Maximo (Advantageous)
In return for your hard work we offer additional training and development, 26 days holiday ( bank holidays), generous pension contribution, healthcare cover, life assurance and much more.
We are VINCI Facilities experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.
Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each others differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.
Job Summary
Full Time
$35k-43k (estimate)
04/27/2024
05/10/2024
vincifacilities.com
ERMONT, ILE-DE-FRANCE
1,000 - 3,000
2009
Private
VINCENT TEISSEDRE
$50M - $200M
Specialty Trade in Construction
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The following is the career advancement route for Customer Services Representative positions, which can be used as a reference in future career path planning. As a Customer Services Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Services Representative. You can explore the career advancement for a Customer Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Services Representative job description and responsibilities
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/18/2022: Albany, GA
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
02/01/2022: Columbus, MS
Customer Services Representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
02/23/2022: Huntsville, AL
A great customer support representative knows how to relate to anybody, but they’re especially good with frustrated people.
03/28/2022: Springfield, OH
Responding to questions with positive language can greatly affect how the customer hears the response.
04/04/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Services Representative jobs
Have a clear escalation pathway.
04/07/2022: Fayetteville, AR
Listen, understand and take action.
03/18/2022: Anchorage, AK
Understand the customer’s expectations.
04/04/2022: Virginia Beach, VA
Listen attentively and actively.
04/18/2022: Birmingham, AL
Become a customer advocate and a brand ambassador.
03/13/2022: Pittsfield, MA
Step 3: View the best colleges and universities for Customer Services Representative.
