96 Lead customer service Jobs in Fort Lauderdale, FL
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iMPact Business Group is Hiring a Lead customer service Near Fort Lauderdale, FL
Our client, a Global Medical Device Manufacture has an immediate opening for a Lead Customer Service Representative for a 12 Month Contract .
Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.
8am to 5pm Shift (Eastern Time Zone). Virtual role
- Maintains direct contact with customers before and / or after the sale.
- Provides customer services relating to sales, order entry and purchase order collections.
- Supports sales team by developing and maintaining positive customer relations with clients / customers, which can substantially affect service and / or product revenue(s).
- Works with various departments to meet maintenance services sales goals.
- Works with customers and / or distributors to receive accurate account of equipment failures and provides reports to management.
- Focus of work may be in pre-sale or post-sales or both.
- Pre-sale : Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules;
recommends price changes based on company / customer relationship; recognizes new business opportunities.
- Post-sale : Responds to customer inquiries (RMA, status, delivery, etc.).
- Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources;
changes production and shipping schedules; and recognizes add-on business opportunities.
Requirements
- Must have Skills :
- 1. Analytical-experience working with data to solve problems and develop processes
- 2. Organized
- 3. Communication (customer service orientation)
- 4. Computer Savvy and experienced with Microsoft Office Suite of products
- 5. Proficiency in Excel including pivot tables and various functions
- Comfortable in a fast-paced environment
- SAP Experience and Salesforce experience
- Adaptability
- Energized / High achiever
- Proven experience and success working remote - must be accountable 100% during working hours and active in work queues
Last updated : 2024-04-29
Job Summary
Full Time
Business Services
$68k-89k (estimate)
05/01/2024
05/09/2024
impactbusinessaccelerators.com
PHOENIX, AZ
100 - 200
Private
ANTHONY BAJORAS
$10M - $50M
Business Services
Related Companies
The job skills required for Lead customer service include Customer Service, Microsoft Office, Customer Communications, Pricing, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead customer service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead customer service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Lead customer service positions, which can be used as a reference in future career path planning. As a Lead customer service, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead customer service. You can explore the career advancement for a Lead customer service below and select your interested title to get hiring information.
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