The Customer Service Representative/Cashier is the first point of contact for our company and therefore holds one of the most important positions in the Company. Having a pleasant personality while offering timely administrative support is essential for success in this position.

*The position is full time with a varying schedule:

Monday to Friday:

10:00 AM to 7:00 PM

AND

Saturdays: 8:00 AM to 5:00 PM

Apply at: https://www.sawgrassford.com/Sawgrass-Ford-Careers.html

Job Duties include, but are not limited to:

• Courteously greeting and directing customers to the right department or advisor depending on their need
• Answering Queries: You will be responsible for answering customers questions about their vehicles status and other service related concerns
• You will schedule appointments for customers that need to bring in their vehicle for service
• Handling complaints: You will be responsible for addressing customer complaints and attempting to resolve any issues the may have. You should be able to listen to customers concerns, empathize with them, and find a solution that meets their needs.
• Receiving payment from customers and recording amounts in data base
• Recording and reconciling payments received
• Operating a telephone switchboard efficiently while maintaining great customer service
• Filing repair orders

Job Requirements include, but are not limited to:

• Positive, “go getter” attitude
• Ability to problem solve and make decisions that positively impact the guest and department
• Ability to adapt to different guest interactions and situations
• Excellent verbal and written communication skills
• Prior cash handling experience
• Dependable and punctual
• Ability to work cooperatively in a team
• Ability to maintain composure under pressure
• Welcoming and helpful attitude toward guests and other team members
• Attention to detail while multi-tasking
• Professional demeanor
• High school diploma or general education degree (GED).
• Valid driver's license with clean driving record
• Must be willing to submit to a background check and drug screen

WHY WORK AT SAWGRASS FORD?:

Sawgrass Ford is a family owned and operated dealership boasting the largest Ford Dealer in South Florida.

At Sawgrass Ford we recognize that our employee’s happiness and well-being go hand in hand with the company’s success. Our positive work culture reinforces our ability to provide the highest standards of quality to our employees and our customers. Our dealership provides training and talent development to help you get to the next step in your career. If you want a fulfilling career with a company founded on integrity and success, apply now!

Sawgrass Ford’s Commitment to you:

-Health, Dental, and Supplemental Insurance Benefits

-Paid Time Off

-401 (K) retirement account with an EXCELLENT match

-Training and ongoing professional development

-Dealership exclusive discounts on all our vehicles, parts and services

-Positive work culture environment

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• customer service: 3 years (Required)
• Service BDC: 1 year (Preferred)
• Problem management: 2 years (Required)
• Phone etiquette: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person