Overview

Werfen

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

REMOTE 

We are seeking a FRENCH SPEAKING Technical Support Specialist II with experience as a Medical Technologist to support customers and field representatives in Canada and North America. This is a great career opportunity for a Medical Technologist with blood bank laboratory experience. If you’ve got the necessary skills and experience to excel in this position, we want to hear from you. Apply today!

This position is not eligible for sponsorship for work authorization. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.

Transfusion Medicine-MT/MLT Technical Support Specialist (Customer Support Specialist /Medical Technologist)

Responsibilities

As a Technical Support Specialist, you will be responsible for a variety of tasks such as transfusion medicine phone support, customer and Werfen staff training, instrument/reagent support, and documentation of customer contacts.

Additional responsibilities include:

• Assisting customers by telephone with resolutions to problems or inquires related to products or instrumentation
• Conducting in-house testing of instrument hardware, software or reagents
• Managing calls appropriately with regards to timelines, customer follow up, etc. to prevent escalation of issues
• Interacting with other staff or departments, when necessary, for information to assist in investigation and resolution of issues
• Documenting, according to pertinent GEN and department SOPs, all interactions with clients and supporting information gathered in the resolution of issues
• Assisting with training of new department employees
• Developing and maintaining a high level of product and instrument knowledge

Transfusion Medicine-MT/MLT Technical Support Specialist (Customer Support Specialist/ Medical Technologist)

Qualifications

We are looking for an individual with blood banking experience in transfusion medicine with strong communication skills, problem solving and excellent typing skills in a fast paced environment. 

Specific qualifications include:

• Must be fluent in French.
• Bachelor's Degree (BS/BA) from four-year college or university; or equivalent combination of education and experience.
• Blood bank laboratory experience, preferred
• Medical Technologist Certification (ASCP) a plus
• Experience using and troubleshooting Immucor products, highly preferred
• Ability to work irregular hours, including working after hours on-call, evenings, weekends and holidays

• This position is REMOTE- supporting Canada and North America.

Transfusion Medicine-MT/MLT Technical Support Specialist (Customer Support Specialist /Medical Technologist)

Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 5,000 employees around the world comprise our Werfen team.

www.werfen.com