IES Residential is one of the nation’s largest residential electrical contractors. We are seeking an Entry-Level Help Desk Technician to join our IES Residential Family in Sugar Land, TX.

Responsibilities as a Helpdesk Technician:

• Handle incoming calls, assess importance of issues, and escalate as necessary.
• Perform troubleshooting of end user hardware, applications and more via phone, email and ticketing system.
• Accurately document troubleshooting steps for each assigned ticket.
• Respond to tickets within SLA timeframes and provide excellent technical support to end users across the U.S.
• Setup and configure new workstations and network accounts through Active Directory for new hires, either remotely or in-house.
• Responsible for maintaining/updating/configuring PC’s, Printers, peripherals, and other software and hardware.
• Interact with Various Administrators (Network, Infrastructure, and Development) to provide necessary details to assist with resolution of escalated issues.

Specific Qualifications:

• Proven experience as a help desk technician or other customer support role.

• Must possess at least a High School Diploma or GED equivalency, A certification is a bonus. (Associate’s Degree in IT Field preferred)
• Good understanding of computer operating systems, mobile devices and peripheral devices such as printers, docking stations, monitors and keyboard/mice.

• Working knowledge of the below is highly preferred:
  • Windows 10, 11
  • Microsoft Office Suite (Outlook, Word, Excel, ect.)
  • Adobe Pro
• Demonstrated ability to document issues with accuracy through writing.
• Proven verbal and written communication and interpersonal skills to effectively interact with end users, team members and executive management.
• Ability to assess and research computer, printer, phone, and tablet issues.
• Strong planning and general project management skills.
• Ability to resolve multiple tickets while managing time effectively and working independently.
• Must possess proven problem solving and critical thinking skills, as well as flexibility to adapt to a growing environment.

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2023 fiscal year ending September 30, 2023, IES produced over $2.3 billion in revenue and employed over 8,400 employees at over 129 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.

Our commitment to our employees is reflected by our actions: 

• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage

Auto and Home Insurance Discount Programs

PLEASE NO AGENCY CALLS. NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement

View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.

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