Based in Raleigh, NC, the individual in this position is responsible for providing superior service for customers throughout the North and South Carolina regions.

Responsibilities include the following:

• Assisting customers by phone and in person (for walk-in traffic/counter sales)
• Using the computer system to provide information on price and availability
• Order processing and related customer assistance. In addition to handling stock orders, this includes processing special orders, presenting promotions, handling customer returns and related tasks.
• Light warehouse operations (receiving, picking, packing, shipping)
• Manufacturer/vendor contact for factory orders
• Outbound customer calls to assist in growing the business in the Midwest region

This individual should excel in a team-oriented work environment — working with the branch staff to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.

Key Working Relationships:

The successful candidate will report to the Branch Manager in Raleigh, NC. The individual will work closely with other staff members and with the local Outside Sales representative.

Requirements:

• Must be self driven & hard working
• 1–3 years of Inside Sales / Customer Service experience (distribution industry preferred)
• Strong computer skills
• Mechanical aptitude a plus
• Proficient with Microsoft Office products (Word, Excel)
• Strong verbal communication skills
• Strong organizational skills with ablity to multi-task
• Team player

All qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer. To express your interest in applying for this position, please provide the following information and attach a copy of your resume for consideration.

If you are still reading, I would like to thank you for being thorough. I would like to offer an opportunity to earn bonus points and move your application to the top of the list. Please email me your favorite meme: jpeterman@idnarmstrongs.com I pride myself in being a creative manager looking for creative people to join the team!

Job Type: Full-time

Pay: $20.00 per hour

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Raleigh, NC 27615 (Required)

Work Location: In person