Job Description :

• Responsible for the execution of daily customer activities including order entry and tracking; order management with local business units, including timely response to customers inquiries with appropriate quantify and resolve customer complaints and needs with little supervision.
• Utilize tools and processes including product configuration tools, order entry and business systems.
• Responsible for order tracking and communication of on-time customer delivery.
• Coordinate input from other product groups to develop bids responsive to customer requirements. Simultaneously process information on multiple and varied projects and respond effectively to changes in priorities.
• Write complete proposal documents and revise contract documents, as required. Compile data for reporting contract scope, terms, cost and profitability.
• Execute change orders and expedite collection of overdue invoices.

Basic Qualifications :

• Three (3) years of customer support experience.
• General knowledge of Power Transmission & Distribution products / systems, and Power Generation preferred;
• Previous experience with business-to-business customer support preferred.
• Must have knowledge and skill in utilization of CRMs and web portals. Knowledge of programs such as SAP and SFDC (Salesforce.com) are preferred.
• Proficient in Microsoft Suite (Word, PowerPoint, Excel).
7 hours ago