IDN is a leading distributor of security hardware, access control systems, video surveillance equipment, doors & frames, locksmithing tools, and related security products.

Based in Tampa, FL, the individual in this position is responsible for providing superior service to customers throughout the Tampa area

Responsibilities include the following:

• Assisting customers by phone and in person (for walk-in traffic/counter sales)
• Using the computer system to provide information on price and availability
• Order processing and related customer assistance. In addition to handling stock orders, this includes processing special orders, presenting promotions, resolving pricing situations, handling customer returns and credit situations, and related tasks
• Manufacturer/vendor contact for factory orders
• Outbound customer calls to assist in growing the local business
• This individual should excel in a team-oriented work environment – working with the branch staff and outside sales representative to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.

Key Working Relationships:

• The successful candidate will report to the Sales Manager at IDN-Armstrong's. The individual will work closely with other staff members and with the local Outside Sales representative.

Requirements:

• 1 to 3 years Inside Sales/ Customer Service experience (distribution industry preferred)
• Strong computer skills
• Proficient in Microsoft Office products (Word, Excel)
• Strong verbal communication skills
• Strong organizational skills with an ability to multi-task
• Team player

All qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer. To express your interest in applying for this position, please provide the following information and attach a copy of your resume for consideration.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Morning shift

Supplemental pay types:

• Monthly bonus

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Work Location: In person