Job Summary

Answer / handle incoming external customer calls regarding account activity , solve debit card issues and general banking issues including basic online support.

Solicit sales of new or additional services. Maintain confidentiality of bank records and documents. Duties as assigned.

Be able to adapt easily to a changing work environment.

Job Description :

ESSENTIAL JOB FUNCTIONS

Process customer inquiries utilizing bank resources.

Assist calls with one call resolution.

Refer new or additional services as needed

Analyze suspicious activity and takes appropriate steps to protect the customer and the bank.

Evaluate potential bank risk and report to the appropriate personnel.

Review the customer requests and submit appropriate documentation to fulfill the request.

Maintain confidentiality of bank records and documents.

Meet quality and performance standards

Other duties as assigned

SKILLS

Good oral and written communication

Customer Service Oriented

Empathy and Adaptability

Ability to navigate easily on basic computer functions

Good problem-solving skills and active listening skills.

Able to function in a fast paced, performance-based environment.

Flexible to work schedule

Bilingual in English and Spanish preferred

EDUCATION & EXPERIENCE

High School Diploma or Equivalent

6 months in a customer service environment, preferably by phone

Benefits Overview

IBC Bank offers a comprehensive benefits program to all full-time employees. Many of our benefits are also available for our part-time employees.

See below for a brief description of the benefits that would be available to you as an IBC Bank employee. Many of the benefits are also available to your dependents.

Medical Coverage

We offer employer paid medical benefits to all of our full-time employees. This coverage includes medical and prescription coverage.

As an option, full-time employees can add their dependents to the program and have their cost deducted pre-tax from their paycheck.

Eligibility : After initial probation period.

Dental Coverage

This is an optional benefit offered to all full-time and part-time employees. The plan includes various levels of coverage from single member to family plans.

Eligibility : After initial probation period.

Basic Life Insurance

All full-time employees are eligible for an employer paid life insurance plan.

Eligibility : After initial probation period.

Supplemental Life Insurance

This is an optional program offered to all full-time and part-time employees. This is paid by the employee and can be deducted from paycheck on a post-tax basis

Eligibility : After initial probation period.

Disability Insurance

This is an optional insurance plan offered to full-time and part-time employees. This can be deducted from an employee's paycheck on a post-tax basis.

Eligibility : After initial probation period.

Medical Spending Account

This is an optional benefit that allows employees to set aside up to $2,650 per year for out-of-pocket health care expenses through a pre-tax payroll deduction

Eligibility : After initial probation period.

Child Care Spending Account

This is an optional benefit that allow employees to set aside up to $5000 per year for childcare expenses through a pre-tax payroll deduction.

Eligibility : After initial probation period.

401K

The 401K savings program allows employees to save between 1-15% of their annual income in the bank's 401K plan.

Eligibility : Eligible after first day of the year following employment date.

Profit Sharing

Contingent on the bank's profitability, employees are given contributions based on their pay and years of service.

Eligibility : Eligible after first day of the year following employment date.

Tuition Assistance Program

Offered to full-time and part-time employees attending an accredited institution of higher learning. This program offers reimbursement for tuition for courses related to the financial banking industry.

Eligibility : After six months of employment.

Computer Assistance Purchase Program

All employees are offered the opportunity to purchase a computer through this program. The cost will be payroll deducted from their paycheck.

Vacation

Vacation is offered to all full-time and part-time employees who work more than 20 hours per week.

Eligibility : Depending on hire date, after initial probation.

Sick Leave

Sick Leave accumulates on a monthly basis at a rate of one day per month worked for full-time employees.

Eligibility : After initial probation period.

Last updated : 2024-05-13