Optimal Ship is a global logistics company that assists other businesses with shipping worldwide. We are looking for Customer Service Representatives that will help our customers with any questions regarding our company, their accounts, quotes, and shipment statuses. Our employees are confident and excellent communicators who are passionate about building relationships with new people and providing world-class service.

Responsibilities:

• Take an active role in educating customers about our company
• Answering inbound calls and placing outbound client retention calls
• Process over the phone payments
• Understanding client needs and offering solutions and support
• Presenting and delivering information to clients
• Handling all client's questions in a professional and timely manner.

Qualifications (Required):

• Customer service experience
• Available Monday through Friday
• Basic knowledge of Microsoft Office

Qualifications (Preferred):

• QuickBooks experience
• Ability to multitask while working with customers
• Detail oriented
• Proficient typing skills
• Team player
• Friendly and willing to solve problems
• Bilingual is a plus

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: No more than 30 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• We are open Monday through Friday 7:00 am to 7:00 pm. What is your availability to work within these times?

Experience:

• Customer Service: 1 year (Required)

Work Location: In person