What We Do:

At Hydro-Tech Irrigation, Co., we specialize in the residential and commercial sprinkler and irrigation solutions. We are dedicated to the details and perform every service with exactness. Our team has experience working with every level of customer, from contractors to government officials to homeowners. Our comprehensive services serve a large clientele throughout Virginia, Maryland, and Washington, DC.

Mission Statement:

"It is our mission to be the best irrigation company in the greater Washington area by supporting our employees in their personal development and growth and by delivering first-class services and top-quality products to our customers."

Customer Service Agent role: focus on providing the correct resolutions for both customers and the business. You will handle customer relationships and assist with their individual service needs whilst delivering best-in-class customer service.

Please note:

• This opportunity is a remote position (some office training is required and the duration of training is based on your ability to pick it up)
• This is also a seasonal position. (Usually between February-December)

Responsibilities Include (but are not limited to)

• Handle Inbound/Outbound calls from customers
• Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support the specific needs of each individual customer
• Maintain and update customer account related information to ensure that our client records are accurate and up to date
• Provide resolutions at the first point of contact, avoiding transferring the call or having customers call again
• Handle complaints and call out any issues where appropriate
• Respond to customers through a variety of channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate
• Acquire detailed knowledge of product ranges and services to provide excellent service

Qualifications:

• High School Diploma
• Experience in contact/call center
• Good Computer Skills
• Ability to work with MS Word, Excel, and Power Point
• Effective time management and self-accountability
• Excellent Written and Verbal Communication Skills
• High level of professionalism

Communication method(s) used:

• Email
• Phone
• Chat

Requirements:

Must have a good internet connection (phone system is voice over IP)

Schedule:

Monday-Friday 7:00AM to 4:00PM

We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Job Type: Part-time (seasonal)

Benefits: (offered after 1 year of employment):

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan (401k)

Work Remotely

• No

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Work Location: In person