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Customer Service Representative/Dispatcher
$39k-49k (estimate)
Full Time 2 Months Ago
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Titan Virginia Ready Mix is Hiring a Customer Service Representative/Dispatcher Near Sterling, VA

Titan Virginia Ready Mix has an immediate opening for a Dispatcher/Customer Service Representative in Sterling, VA. This is a salaried non-exempt position reporting to the Dispatch Manager. The primary responsibility of this position is to facilitate the highest level of customer satisfaction including order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency, and inter-department communication.

Responsibilities:

  • Responsible for order taking, scheduling, dispatching and customer relations
  • Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system
  • Resolve transportation conflicts and handle unusual and difficult customer complaints
  • Provide customer support to ensure maximum efficiency
  • Embraces and enhances a performance based Safety Culture
  • Is positive and upbeat in all communications with customers and other departments
  • Relentlessly pursues a solution to every issue that a customer brings to them
  • Deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations
  • Identify and communicate repairs and maintenance of logistics communication equipment

Qualifications and Skills:

  • High School education or equivalent required, secondary education preferred
  • Two to four years’ experience in dispatch or logistics required; construction industry experience preferred
  • Ability to work well under pressure; previous customer service experience in a high pressure/high volume environment required
  • Excellent PC skills, Excel, Outlook, Word; previous experience with Trimble a plus
  • Familiar with geographical areas in Northern Virginia
  • Bilingual, English/Spanish a plus
  • Must be able to work flexible hours and overtime
  • Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner

Interested qualified applicants please visit www.titanamerica.comto apply.

Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

Job Type: Full-time

Pay: $23.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 10 hour shift
  • Overtime

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$39k-49k (estimate)

POST DATE

03/11/2023

EXPIRATION DATE

07/20/2024

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