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A Boutique New York City Hotel with an emphasis on service and after – dark possibilities.
Fronted by an ocean liner-inspired stainless-steel façade and riddled with porthole windows, the grand exterior of Dream Downtown hails its 1960s role as the National Maritime Union headquarters. Inside, it’s the stuff of reveries – a lobby that seems to buzz with energy as if alive on its own; a glass-bottomed swimming pool floating in the ceiling high above; pockets of guests and locals alike catching up over cocktails or being mesmerized by their gadgets. This is your dream.
As much a place to play as it is to stay, our downtown hotel offers everything today’s urban traveler seeks for buttoning down, loosening up, or a little of both: 314 loft-style guest rooms and suites, luxurious amenities, unique event spaces and a friendly (if slightly overeager-to-please) staff that knows the ins and outs of everything NYC. Plus, all the dining and nightlife you could ask for, built right in.
Summary:
Our company seeks a Guest Experience Manager to concentrate on creating exceptional experiences for our guests. The three key aspects of a guest experience encompass the initial impression, the core service or product delivery, and the lasting impression. The first aspect, the initial impression, involves the guest's first encounter with our hotel brand, often forming judgments based on marketing, online presence, or our hotel’s physical appearance. The core service or product delivery, the second aspect, represents the central offering or experience, whether it's a meal at one of our partnering restaurants, entertainment outlets or a hotel stay it must meet or exceed expectations to ensure satisfaction. Lastly, the lasting impression, the third aspect, is the enduring memory and emotional impact left on the guest, influencing their likelihood to return, recommend, or engage in ongoing loyalty, ultimately shaping our brand's reputation and success.
In this role, you will be required to resolve guest complaints and issues as well as ensure employees are properly trained to provide quality customer service. You will also coordinate with the Sales & Marketing Department to assist with arrival experiences of VIP guests and groups. Our ideal candidate has a bachelor's degree plus several years of customer service experience and strong interpersonal skills. However, we will consider applicants with extensive experience in customer service or hospitality in lieu of a degree.
Responsibilities
·Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Salary Range: 70,000- 73,000
We offer competitive salary, medical, dental, life insurance, short term and long-term disability, 401(k), and travel benefits. The salary range for this this position is $70,000 - $73,000.Decisions regarding individual salaries will be based on a number of factors including experience and education.
Full Time
$54k-76k (estimate)
05/01/2024
05/16/2024
hyattregencysydney.com
DAWES POINT, NEW SOUTH WALES
200 - 500
2016
Private
MARK STEWART TUCKER
$10M - $50M
Accommodations