233 Front Desk Jobs in New York, NY
Hyatt Regency London is Hiring a Front Desk Near New York, NY
**Front Desk**
Hyatt House Seattle/Redmond 15785 Bear Creek Pkwy NEundefined Redmond WA 98052 Posted: Jul 2, 2021
Share Front Desk via Email **Summary**
**JOB** **TITLE: GUEST REPRESENTATIVE**
**REPORTS TO:** AGM
**STATUS:** Non-exempt
**JOB** **SUMMARY**
The Guest Representative is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. He/she is also responsible for all reservation and inquiry calls during their shift. He/she is expected to actively develop superior service skills in dealing with clients, guest, and co-workers.
**QUALIFICATION STANDARDS**
EDUCATION & EXPERIENCE
* Experience in hotel or a related field preferred.
* High school diploma or equivalent required.
* Associate or bachelor degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.
* Must have a valid drivers license.
* MVR must meet LodgeWorks/Brand qualifications.
* Must be fluent in English.
PHYSICAL REQUIREMENTS
* Long hours sometimes required.
* Must be able to work evenings, weekends and holidays as needed.
* Light work Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.
MENTAL REQUIREMENTS
* Must work well in stressful, high pressure situations.
* Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers.
* Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.
* Must maintain composure and objectivity under pressure.
* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
**DUTIES AND RESPONSIBILITIES**
SERVICE ATTITUDE AND COMMUNICATION
* Maintain high standards of personal appearance and grooming, which include compliance with LodgeWorks/Brand dress code and uniform requirements.
* Maintain a professional and friendly demeanor at all times.
* Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
* Must be always attentive, courteous and efficient in the dealings with clients, guests, managers and all other employees.
* Demonstrate a genuine care and commitment to guest service.
* Greet and welcome all guests approaching the front desk in accordance with LodgeWorks/Brand standards.
* Develop a team player attitude for the good of the hotel.
GUEST REPRESENTATIVE RESPONSIBILITY
* Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
* Handle check-ins and check-outs in a friendly, efficient and courteous manner.
* Respond to all guests requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
* Answer all guest inquires (i.e. hotel services and amenities, the area, etc.).
* Ensure delivery of packages, mail and messages as needed to guests.
* Follow all LodgeWorks/Brand credit policies.
* Be aware of all rates, packages and special promotions. Be familiar with all in house groups. Be aware of closed out and restricted dates.
* Obtain all necessary information when taking room reservations and follow rate quoting guidelines.
* Fully understand and be able to operate all relevant aspects of the front desk computer system.
* Focus on his/her role in contributing to guest satisfaction surveys.
* Demonstrate appropriate phone skills.
* Use LodgeWorks/brand selling guidelines as part of the inquiry call process.
* Consistently perform above average in the mystery call process.
* Follow up on all wait list reservations.
* Manage suite inventory.
* Complete shift responsibility checklist.
* Keep front office area clean and organized.
GENERAL RESPONSIBILITY
* Comply at all times with LodgeWorks/Brand compliance standards and regulations to encourage safe and efficient hotel operations.
* Participate in all-employee meetings, events and other functions required by management.
* Be familiar with all LodgeWorks/Brand policies and hotel rules, as well as hotel terminology.
* Develop full understanding of hotel amenities and services.
* Understand emergency procedures and be prepared to help when necessary.
* Operate radios efficiently and professionally in communicating with the hotel staff.
* Ensure correct and accurate cash handling while at the front desk.
* Use proper radio etiquette when communicating with other employees.
* Perform any other duties as requested by management.
*This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.*
Job Summary
Full Time
$33k-43k (estimate)
04/27/2024
05/12/2024
The following is the career advancement route for Front Desk positions, which can be used as a reference in future career path planning. As a Front Desk, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk. You can explore the career advancement for a Front Desk below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk job description and responsibilities
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Aspiring front desk receptionists should also have the ability to multitask, manage their time efficiently, and communicate effectively.
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Front desk receptionists typically hold a consistent office schedule and may even be eligible for direct deposit, paid vacations, or health benefits.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk jobs
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Learn the Value of Good Presentation.
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Allowing employees to experience the service from the other side (that of the customer).
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Always meet the expression and unspoken needs of their visitors.
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They have the ability to continuously learn and grow.
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Step 3: View the best colleges and universities for Front Desk.
