Job Overview:
We are seeking a highly organized and customer-focused individual to join our team as a Front Office Manager. As the Front Office Manager, you will be responsible for overseeing all front desk operations and ensuring exceptional guest experiences. This is a key leadership role within our hotel, and we are looking for someone with strong hospitality management skills and a passion for delivering outstanding service.

Responsibilities:
- Manage all aspects of the front desk operations, including check-in/check-out, reservations, guest services, and concierge services
- Train and supervise front desk staff to ensure they provide excellent customer service
- Handle guest complaints and resolve issues in a timely and professional manner
- Coordinate with other departments to ensure smooth operations and guest satisfaction
- Monitor and maintain hotel occupancy levels and room availability
- Oversee night audit procedures to ensure accuracy of financial transactions
- Maintain knowledge of hotel policies, procedures, and local attractions to provide accurate information to guests
- Utilize phone systems and other communication tools effectively to handle inquiries and reservations
- Foster positive relationships with guests to enhance their experience and encourage repeat business

Experience:
- Previous experience in hospitality management or hotel management is required
- Familiarity with night audit procedures is preferred
- Excellent phone etiquette and customer service skills
- Bilingual proficiency is a plus
- Strong organizational and multitasking abilities
- Ability to work well under pressure in a fast-paced environment
- Proficiency in using hotel management software and other relevant technology

We offer competitive compensation based on experience. As part of our team, you will have the opportunity to work in a dynamic environment where your contributions are valued. If you have a passion for hospitality and enjoy providing exceptional service, we would love to hear from you.

Note: All positions must be paid, including internship positions.

Job Type: Full-time

Pay: $21.11 - $25.43 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Work setting:

• In-person

Ability to Relocate:

• Bloomington, MN 55425: Relocate before starting work (Required)

Work Location: In person