2 Service dispatcher Jobs in Mendon, VT
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Humnly is Hiring a Service dispatcher Near Mendon, VT
Job description
We are looking for an experienced relationship-based Service Dispatcher for our Rutland, VT location. You will work with a great group of employees.
You will assist with all aspects of ensuring our current customers have a positive experience with our Service Department and get their hot tub, swim spa, sauna, or other products serviced by our company.
A Service Dispatcher is responsible for scheduling, prioritizing, and dispatching service calls to field technicians or service personnel.
They play a key role in maintaining customer satisfaction by ensuring that service requests are handled promptly and efficiently.
This role involves effective communication, organization, and the ability to adapt to changing priorities.
Responsibilities :
- Receive incoming service requests via phone, email, or online portal.
- Schedule appointments and dispatch service technicians to customer locations in a timely manner.
- Prioritize service calls based on urgency, technician availability, and customer needs.
- Communicate with customers to provide updates on technician arrival times and service status.
- Coordinate with service technicians to ensure proper documentation of service activities and completion of work orders.
- Maintain accurate records of service calls, technician schedules, and customer information in the dispatch system.
- Assist with administrative tasks such as billing, invoicing, and processing service contracts.
- Collaborate with other departments to resolve customer issues and provide exceptional service.
Qualifications :
- High school diploma or equivalent; additional education or training in business administration or customer service is a plus.
- Previous experience in dispatching, scheduling, or customer service roles, preferably in a service-oriented industry.
- Strong communication skills, both verbal and written, with the ability to interact professionally with customers and team members.
- Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
- Proficiency in computer software applications, including Microsoft Office and dispatching software (experience with service management software is preferred).
- Ability to work in a fast-paced environment and adapt to changing priorities.
Pre-employment drug screen, proof of clean driving record, and background check are required.
Job Type : Full-time
Pay : From $20.00 per hour
Benefits :Schedule :
8 hour shift
Work Location : In person
APPLY HERE : please send your resume and reference for this job posting to
recruitment@humnly.com
Last updated : 2024-05-01
Job Summary
Full Time
$40k-52k (estimate)
05/03/2024
05/11/2024
humnly.com
NH
Related Companies
The job skills required for Service dispatcher include Customer Service, Communication Skills, Billing, Scheduling, Microsoft Office, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Service dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service dispatcher positions, which can be used as a reference in future career path planning. As a Service dispatcher, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service dispatcher. You can explore the career advancement for a Service dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Service Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Dispatcher job description and responsibilities
Service Dispatchers manage customer phone calls and organize service calls such that HVAC Technicians can move efficiently from job to job throughout the day.
01/20/2022: Wilmington, NC
Service Dispatchers are office professionals who oversee HVAC Technicians' work and direct them to jobs that require attention.
02/07/2022: Washington, DC
The service dispatcher will also ensure that the necessary tools and parts are ready for the job.
02/27/2022: Moline, IL
Service dispatchers prioritize service requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible.
03/04/2022: Binghamton, NY
Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
03/06/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Dispatcher jobs
Moreover, the management will need to train technicians and the dispatcher to work together.
02/17/2022: Billings, MT
Other duties usually seen on a Service Dispatcher resume example are relaying work order and messages, communicating with work crews, addressing customer questions, and maintaining records of service requests.
02/23/2022: Peoria, IL
Analyze how jobs are being assigned, scheduled and re-scheduled.
01/28/2022: Atlantic City, NJ
Typically requires a high school diploma or equivalent.
03/24/2022: New Suffolk, NY
Dispatchers need the technological skills to use computers, software, radios and recording equipment.
02/22/2022: Gary, IN
Step 3: View the best colleges and universities for Service Dispatcher.
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