POSITION SUMMARY:

The Loss Prevention Manager, under the guidance of senior or executive leadership, leads the loss prevention staff while overseeing Houston Food Bank's (HFB) loss prevention efforts to safeguard assets, mitigate risk, and oversee security measures at all HFB facilities. This role provides leadership for developing, implementing, and managing security standards, incident investigation processes, and security programs, as well as coordinating training requirements for all such processes and programs. 

Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly).

ESSENTIAL JOB FUNCTIONS:

1. Develops and maintains a written Compliance Handbook and Training Manual with standard operating procedures (SOPs).
2. Ensures employees, contractors, assigned volunteers, community service workers, and vendors understand the loss prevention expectations and temporary assignments.
3. Leads and supports investigations of known and potential losses.
4. Identifies, recommends, and implements systems to minimize loss of company assets.
5. Oversees compliance record-keeping and conducts compliance audits at HFB facilities.
6. Analyzes, interprets, and reports data on loss prevention concerns to leadership as necessary.
7. Recommends, develops, and implements new approaches, programs, procedures, and training to effectively improve the efficiency of the departments and services performed.
8. Participates in the selection and oversight of vendors and contractors; including defining and preparing the scope of work and ensuring work is completed satisfactorily. 
9. Oversees the installation of new security equipment such as surveillance cameras and electronic security devices and ensures equipment is functioning properly on an ongoing basis.
10. Maintains and protects the confidentiality of information.
11. Partners with Human Resources as required for employee separations, suspensions, locker searches, and other investigations.
12. Supports on-site Emergency Response efforts during disasters. 

SUPERVISORY RESPONSIBILITIES:

Manages two (2) or more direct reports by providing guidance and/or oversight to employees and/or contractors. Develops and maintains roles, responsibilities, and expectations. Practices performance management in support of employee development, and perform administrative duties associated with being a people manager. Responsibilities include interviewing, planning, assigning, directing work, and resolving problems. Responsibilities also include sponsoring and participating in and/or supporting project teams sponsored by other management team members.

QUALIFICATIONS: 

Education/Experience:

• Bachelor's degree from an accredited four-year college or University (strongly preferred)
• 5 years of experience in loss prevention
• 2 years of management experience

Certificates, Licenses, and Registrations:

• Must have reliable transportation, a valid driver’s license, and insurance.

Special Knowledge/Skills/Abilities:

• Must have a working knowledge of Microsoft Office Suite
• Ability to work with a diverse population and general public 
• Strong analytical and problem-solving skills – Ability to define problems, collect data, establish facts, and draw valid conclusions
• Must have excellent written and verbal communication skills with the ability to effectively interact and communicate with all levels within the company in English required
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
• Demonstrate behavior that is professional, ethical, responsible, and composed.
• Demonstrate leadership, team building, action planning, and coordination skills
• Skills in preparing business cases and presentations
• Ability and willingness to provide loss prevention training and presentations as needed
• Demonstrated ability to work independently to complete projects, and effectively collaborate with cross-functional teams and senior-level leadership
• Self-starter, who works independently, prioritizes workflow, and coordinates multiple initiatives
• Ability to transfer knowledge for the purpose of developing others

COMPLIANCE:

Carries out responsibilities in accordance with HFB policies, and applicable federal and state laws; including the EPA, OSHA, MSDS, USDA & Texas health and safety laws, as well as, grant and/or funding requirements or regulatory operating standards.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the jobholder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

COMPETENCIES: 

Business Insight / Instills Trust / Drives Engagement / Optimizes Work Processes / Directs Work / Composure / Manages Ambiguity / Communicates Effectively / Organizational Savvy / Decision Quality / Manages Conflict / Presentation Skills

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is required on a daily basis to analyze and interpret data, communicate, and remain in a standing or stationary position for a significant amount of the workday; and frequently access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the facility, use hands, wrists and fingers to grip, type, and write. The employee will need to have the average ability to hear horns, warnings, and alerts associated with a warehouse. The employee is occasionally required to travel to other sites for business. The employee may occasionally be required to climb or balance; stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. The job is generally performed while moving in a combination of indoors and outdoors, the employee is often exposed to Houston, TX weather conditions and occasionally exposed to freezers, enclosed and/or tight spaces, wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level in the office environment is typically quiet, but the employee will be occasionally exposed to loud noise levels (e.g., horns, fans).

TRAVEL REQUIRED

Minimal travel is required for this position (up to 10% of the time and on a domestic basis).

This role supports all hours of operations at the Houston Food Bank facilities as necessary and requires a flexible work schedule. Houston Food Bank is a disaster relief organization, and this position is a key member of the disaster response team.

*Is legally able to work in the United States.

The foregoing statements describe the general purpose and essential job functions required for this job and are not an exhaustive list of all responsibilities, working conditions, qualifications, and skills that may be required. 

Houston Food Bank (HFB) is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. HFB is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.