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Front Office Manager (Hotel)
Hotel Indigo Riverwalk San Antonio, TX
$45k-60k (estimate)
Full Time 1 Month Ago
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Hotel Indigo Riverwalk is Hiring a Front Office Manager (Hotel) Near San Antonio, TX

Hotel Indigo Riverwalk is seeking an experienced Front Office Manager to join the hotel leadership team. Hotel Indigo Riverwalk is located in the arts district directly across from the Tobin Center on the iconic San Antonio Riverwalk.

Ideal Candidate will have prior IHG brand experience and downtown and/or riverwalk market experience - Excellent leader & trainer - Customer Service focuses

Responsibilities:

  • Ensure Outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Follows up in credit check report, liaise with front office manager.
  • Responsible for front office operation
  • Responsible for daily deposits
  • Assist with producing 10 Day Forecast
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality
  • service.
  • Allocate rooms to expected arrivals after checking the guests preferences and special requests.
  • Build strong relationships and liaise with all other department's
  • Cross Check all billing instructions are correctly updated
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Performs other duties as assigned, requested or deemed necessary by management.
  • Participate in hotel committees and task force assignments.
  • Assist all departments in servicing the guests during high volume periods.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Holidays
  • Weekends as needed

Work setting:

  • In-person

Experience:

  • Front Desk management: 2 years (Required)
  • IHG Brand: 5 years (Preferred)

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$45k-60k (estimate)

POST DATE

03/14/2024

EXPIRATION DATE

04/16/2024

Hotel Indigo Riverwalk
Full Time
$27k-35k (estimate)
3 Months Ago

The job skills required for Front Office Manager (Hotel) include Front Office, Customer Service, Leadership, Front Office Operations, Customer Satisfaction, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager (Hotel). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager (Hotel). Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Office Manager job description and responsibilities

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Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.

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The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Office Manager jobs

According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.

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New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.

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Someone who wants to become a front office manager will need both office and people skills.

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Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.

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Someone who wants to become a front office manager will need both office and people skills.

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Step 3: View the best colleges and universities for Front Office Manager.

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