Overview

How you move is why we’re here. ®Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

 the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Manager, Clinical Services (RN) 

Full-Time

HSS Midtown/Brooklyn offers physician office visits, radiology, presurgical screening, and rehab and performance services. Reporting to the Regional Director, the Manager provides essential clinical leadership for these outpatient centers and directly supervises the clinical support staff (RNs, LPNs, and PCAs), including hiring, on-boarding, scheduling, and performance management. The Manager also supports the Regional Director by managing the operations of the outpatient centers in his/her absence and completing special projects, as assigned. While the Manager’s primary focus is the safe and efficient operations of the nursing staff, you will also partner with the Regional Director, Medical Director, Director of Clinical Services and other departments to develop and execute initiatives that enhance the patient and provider experience.

Responsibilities

Key responsibilities include, but are not limited to:

Administrative (80%)

Supporting the Regional Director in the management of the Center.

• Functioning as the nursing supervisor during hours of operation.
• Scheduling nursing/clinical support that meets the needs of our providers.
• Acting as the Timekeeper for all nursing/clinical support staff.
• Maintaining an adequate inventory of medical supplies and equipment to support Center operations, including ordering, receiving, and invoicing. 

Managing the nursing staff and ensuring compliant and competent nursing practice.

• Collaborating with the Director of Clinical Services to establish and promote consistent nursing policies and practice.
• Collaborating with the Regional Director on the recruitment and hiring of nursing staff.
• Facilitating the onboarding, continuing education, and ongoing assessment of nursing staff, including supervision and verification of clinical competencies.
• Utilizing all aspects of the performance management cycle (defining expectations, setting goals, providing feedback, coaching, mentoring, corrective action) to help staff best fulfill their job responsibilities.
• Inspiring enthusiasm and commitment to excellence by consistently demonstrating behaviors that reflect the HSS core values and the highest standards of ethical and professional conduct.

Improving processes, performance, and quality.

• Challenging the status quo by developing and championing new ideas that add value to the organization; continuously assessing and improving clinical operations and systems, with particular focus on enhancing the patient and provider experience.
• Sharing best practices with the Director of Clinical Services and nursing colleagues.
• Measuring and leading quality initiatives and promoting a culture of safety.

Clinical 20%

Supporting physician office visits and other clinical activities.

• Providing 1:1 support during scheduled office sessions 
• Rooming patients, including preparation for exams, reviewing past medical history, and obtaining patient data.
• Assisting with procedures, including but not limited to suture/staple removal, cast application and removal, EKG, venipuncture and injections.

Qualifications

Minimum Qualifications

• BSN from an accredited school of nursing required
• RN license and registration required in NY 
• BLS via AHA

Experience

• Minimum of 4 years of nursing with clinical leadership or management experience, preferably while working in a hospital or medical office setting required.
• Demonstrated ability to build trust and exercise influence in a complex, multi-departmental, and matrixed environment.
• Demonstrated capacity to multi-task and utilize critical thinking skills to identify and solve problems.
• Experience with Epic to support operational and clinical activities strongly preferred.

Other Requirements

Pay Range - Minimum

Pay Range - Maximum