Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-time: 227 Thorn Avenue, Orchard Park, NY

SUMMARY OF POSITION FUNCTION: 

To provide clinical support services to Clinical Operations.

MAJOR DUTIES AND RESPONSIBILITIES: 

• Knowledge and demonstration of agency core values in day-to-day activities
• Assures that the sites’ operation is in concert with the overall goals of the operating programs and Spectrum Human Services
• Assists counselors in completing needed court and referral source reports 
• Assists counselors in completing monthly status update reports
• Acts as liaison for forensic referral sources
• Performs clinical activities as assigned including individual and group facilitation
• Performs copying, filing, other office support functions
• Runs and analyzes reports as directed by Managing Director of Clinical Operations
• Conduct outreach as appropriate for clients with a pattern of missed appointments
• Obtains information from clients, use this information to conduct screenings and schedule intake appointment 
• Uses data and reports to assist with health management initiatives
• Obtain and analyze data required for reporting purposes
• Other duties as assigned

SKILLS/COMPETENCIES:

• Must possess skill and knowledge related to: all facets of programmatic services
• Work effectively on multiple tasks concurrently; communicate exceptionally well in writing and orally
• Present a strong professional image
• Exercise exceptionally good judgment
• Must have excellent computer skills, experience with all Microsoft products and Cerner preferred
• Demonstrate excellent leadership; meet deadlines and work under pressure
• Must have sensitivity to individuals with disabilities and an ability to respond calmly to distress or upset in others.

EDUCATION REQUIREMENTS:

• Educational requirements include at least an Associate’s degree in a human services field

EXPERIENCE:

• Not required

COMPENSATION: $17/hr