165 Customer Service Supervisor Jobs in Fort Worth, TX
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Hoshizaki South Central Distribution Center Inc is Hiring a Customer Service Supervisor Near Fort Worth, TX
- SUMMARYCustomer Service Supervisor, manages and oversees a team of customer service representatives within the organization. The primary role is to ensure that the customer service team delivers excellent service to customers, resolves their inquiries, issues, and maintains a high level of customer satisfaction.KEY PERFORMANCE INDICATORS (KPIs)
- Maintain or exceed NPS target annually. Track using Bowling chart.
- Reduce order entry errors, target less than 2 a month, RMA return reason code, monthly.
ESSENTIAL FUNCTIONS- Responsible for training and leading a team of customer service representatives.
- Ensure that the team is well-equipped to handle customer inquiries effectively.
- Handle escalated customer issues that cannot be resolved by front-line representatives.
- Provide ongoing training and development opportunities to team members to keep them up to date with product knowledge, customer service best practices, and communication skills.
- Ensure that team members adhere to company policies and procedures.
- Setting performance goals and expectations for the team.
- Collaborate with other departments to implement process improvements.
- Serve as a point of contact between the customer service team and upper management.
- Promoting a positive work environment and fostering team morale.
EDUCATION & EXPERIENCE- High School Diploma or Equivalent
- Prior customer experience and leadership is a must.
KNOWLEDGE & SKILLS- Strong leadership, communication, and interpersonal skills
- Experienced in Microsoft Office products as well as MRP/ERP systems.
- Effective time management and organizational skills
- Ability to assess situations, identify root causes, and implement effective solutions.
- A deep understanding of the importance of customer satisfaction and the ability to instill a customer-focused culture within the team.
PHYSCIAL REQUIREMENTS
Non-Manufacturing:- Typically work is in an office environment where the noise level is low to moderate.
- Requires standing and/or sitting for prolonged periods of time.
- Ability to lift boxes/materials weighing up to 10 lbs.
- Requires telephone work and/or computer work, as well as interactions with other employees and customers.
- Ability to read, write, listen, and communicate effectively.
- Excellence in the following skills is required:
- Oral and Written communication
- People skills, including diplomacy, tact and professionalism.
- Discretion, trust and integrity.
- Listening and following direction.
- This position requires absolute fluency in the English language, both written and verbal.
- This is a tactical position, but occasionally requires some strategic thinking. Building tactical goals for each CSR will be required annually, and occasionally Strategic input will also be required.
- Must have the ability to work with various other departments daily.
Job Summary
Full Time
$64k-84k (estimate)
03/27/2024
04/15/2024
The job skills required for Customer Service Supervisor include Customer Service, Leadership, CSR, Microsoft Office, Written Communication, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
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