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The primary functions of a Contractor Customer Service Rep include but are not limited to:
1. Updating customers’ account with address/phone updates, notation of reason for calls/support provided
2. Providing direction to customers regarding account issues
3. Explaining payment methods
4. Resolving customer concerns/requests
5. Act as a liaison between the customer and various corporate departments
6. Initiating, explaining and executing various corporate processes
7. Address non-phone interactions with customer accounts included, but not limited to email and fax requests related to document fulfillment needs
8. Handle escalated customer inquiries (examples: titles, billing, tax, etc.)
9. Automotive titling experience a plus
10. Provide support to internal and external customers via phone (inbound or outbound calls) or email to resolve title exceptions. These exceptions include, but are not limited to: state to state transfers, name changes, lease to loan conversions, and title deficiency research
Job Types: Full-time, Part-time, Contract
Pay: $20.00 - $23.00 per hour
Benefits:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time | Part Time | Contractor
$37k-47k (estimate)
04/23/2024
04/29/2024
kyyba.in
MI
<25
The job skills required for Customer Service Representative include Customer Service, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.