Pay Range: $17.62/hr. - $22.02/hr. 

Job Posting Closing on: Friday, March 15, 2024

Workdays & Hours: This position requires the flexibility to work evenings, weekends, holidays, and overtime as needed.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Customer Service Representative II is available with the City of Fort Worth Code Compliance Department. Code Compliance is looking for a Customer Service Representative to represent the City of Fort Worth in a professional, courteous manner and provide quality client service to citizens, volunteers and staff at the animal shelter’s front desk. This position requires learning a wide range of local and State ordinances, policies and procedures, the ability to respond to customer inquiries and to enter complete and accurate data into our computer system. Duties include intaking animals brought in by public; processing animal outcomes including pet adoptions and owner reclaims; receiving payments for fees/donations and balancing daily receipts; educating the public in person and on the phone on being a responsible pet owner; assisting with weekly vaccination clinics and offsite adoption events as necessary.

Whether you would rather be working for the animals in the office, in the kennels or out in the field, animal control has many diverse job possibilities available. There are a wide range of career opportunities in the division of animal control, so search the open positions and get a rewarding, new career today!

Minimum Qualifications:

• High school diploma/GED.
• Two years responsible customer service experience within the area of assignment.

Preferred Qualifications:

• Microsoft Word, Excel and data entry experience preferred.
• Extensive cash handling and public contact work experience preferred.
• Bilingual skills (English/Spanish) are preferred.

The Customer Service Rep II Job Responsibilities:

• Provides a wide variety of general customer services in support of shelter operations.
• Performs a variety of general clerical functions. Maintains and updates complex filing systems; processes forms, reports and inventory. Prepares general correspondence.
• Performs calculations and monetary transactions. Researches files and records
• Responds to customer inquiries and complaints in a timely and efficient manner via email, phone and face to face.
• Resolves problems within area of assignment. Explains applicable policies and procedures.
• Adheres to assigned work schedule as outlined in the Department and City attendance policies and procedures; ensures all behaviors comply with the City’s Personnel Rules and Regulations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

Light Work – Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work..