13 Customer Service Representative Jobs in Franklin, MA
Hoshizaki America, Inc. is Hiring a Customer Service Representative Near Franklin, MA
SUMMARY
Customer Service Representatives play a pivotal role in ensuring customer satisfaction and fostering strong relationships between the company and its customers. Primary responsibility is to provide exceptional service by addressing inquiries, resolving issues, and managing customer orders in an efficient and effective manner. This position requires strong communication skills, product knowledge, and a customer-centric approach.
- Process customer orders accurately and efficiently using the company's order management system.
- Maintain broad knowledge of all company products, services, and promotions.
- Investigate and resolve customer issues or complaints, collaborating with internal teams to find solutions.
- Communicate effectively with internal departments to ensure customer needs are met and orders are processed accurately.
- Track and monitor order status, ensuring timely delivery and addressing any delays or issues that may arise.
- Work closely with Business Analyst and Accounting to confirm and process customer concessions, rebates, credits, and charge corrections.
- Create and advise disposition for items that have return requests from carriers or customers.
- High School Diploma or Equivalent
- 2 years customer service experience required.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and interpersonal abilities
- Proficiency in using customer relationship management (CRM) software and Microsoft Office applications.
- Knowledge of manufacturing processes and products is a plus.
- Ability to work in a fast-paced and sometimes high-pressure environment.
- Attention to detail and strong organizational skills.
Non-Manufacturing:
- Typically work is in an office environment where the noise level is low to moderate.
- Requires standing and/or sitting for prolonged periods of time.
- Ability to lift boxes/materials weighing up to 10 lbs.
- Requires telephone work and/or computer work, as well as interactions with other employees and customers.
- Ability to read, write, listen, and communicate effectively.
Job Summary
Full Time
$49k-63k (estimate)
05/03/2024
05/20/2024
ceohoshizaki.com
Peachtree City, GA
<25
Related Companies
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
