POSITION PROFILE:

Provide supervision and direction for all housekeeping activities of the hotel in a safe and efficient manner; ensuring the highest level of cleanliness; and maintaining guest satisfaction while protecting the assets and minimize expenses.

ESSENTIAL JOB FUNCTION:

• Accomplish the rooms department human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining associates; communicating job expectations, job duties and job responsibilities; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Create and distribute effective internal and external communication (written and verbal). Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all guests, vendors and staff members for the best overall performance of the hotel.
• Meet rooms financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Forecast, implement, monitor, control and report on the group budget and its various components (labor costs, inventory, equipment, etc.) to maximize revenue and minimize expenses while ensuring sufficient supplies are on hand to provide top quality guest services.
• Develop and continually enhance relationships with key corporate, business and travel industry accounts. Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
• Investigate, resolve, respond to guest needs, inquires, comments and/or problems to ensure a quality experience and enhance future sales prospects.
• Achieve activity goals as established by management and complete all reports and assignments in an accurate and timely fashion.
• Ensure adequate controls are installed and maintained for the protection of the hotel’s financial assets against loss or misappropriation.
• Ensure all corporate Risk Management (SDS, HazComm, OSHA, IHG etc.) standards are in compliance
• Communicate to both, guests and fellow associates, professionally and positively.

DESIRED SKILLS AND QUALIFICATIONS:

Education: Two to Four year college degree or equivalent education/experience.

Experience: Minimum of 2 years’ experience in Housekeeping/Rooms Management or a related management position in equal size hotel is required.

Skills and Abilities: Ability to perform critical analysis and manage a wide-range of information. Requires advanced knowledge of business and management principles and practices involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources. Possess excellent oral, written and presentation skills. Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with the Rooms department/hotel objectives. Listen effectively. Operate department within the guidelines of the Foundation Document. Ability to make decisions based on established policies and procedures.

Communicate to both, guests and fellow associates, professionally and positively.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Health insurance
• Paid time off

Shift:

• Day shift
• Evening shift

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Housekeepers: 2 years (Preferred)
• Housekeeping management: 3 years (Preferred)

Work Location: In person