35 Guest Services Agent Jobs in Charleston, SC
Holiday Inn Express Charleston is Hiring a Guest Services Agent Near Charleston, SC
NORTHPOINTE HOSPITALITY – GUEST SERVICES AGENT
Guest Services Agent Summary: Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, etc. Maintains a high standard of integrity, service and hospitality at all times to promote the Beachview Club's culture with guests and co-workers.
General Knowledge, Skill and Ability:
Requires ability to take written and verbal direction in English and speak English clearly. Requires the ability to relate to the public in a warm, friendly manner. Requires the ability to pay attention to detail and handle multiple tasks simultaneously. Requires thorough knowledge of Beachview Club Hotel’s policies and procedures. Requires the ability to handle money, make change, and utilize office machines in normal day to day activities. Must be willing to and have the ability to work alone as scheduled.
Essential Responsibilities:
Greet, register, and assign rooms to hotel guest.
Keep records of room availability and guests’ accounts. Confirm or cancel reservations for guest.
Check in/check outs in accordance with the hotel handling policies.
Issue room keys and escort instructions to their room.
Compute bills, collect payments, and make charges for guests for late check outs or WiFi usage.
Enforce hotel check in and check out policy.
Greet guests in a professional and cordial manner.
Answer all calls within 3 rings or less.
Advise housekeeping staff of when rooms have been vacated.
Transmit messages timely to the hotel management team.
Essential Skills:
Fluent in English.
Outgoing and welcoming personality for the hotel.
Follow instructions without close supervision.
Microsoft and excel proficient.
Mathematical proficiency.
Write clearly.
Education:
High school education or equivalent.
Benefits:
NorthPointe Hospitality offers a full package of benefits including 401k with a fully vested employer match, Health, Vision, Dental, and PTO.
Job Summary
Full Time
Accommodations
$34k-43k (estimate)
03/26/2023
05/18/2024
iopexpress.com
Isle Of Palms, SC
<25
Accommodations
Related Companies
The following is the career advancement route for Guest Services Agent positions, which can be used as a reference in future career path planning. As a Guest Services Agent, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Agent. You can explore the career advancement for a Guest Services Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Agent job description and responsibilities
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
01/02/2022: Austin, TX
They communicate with guests looking to make or cancel hotel reservations.
12/21/2021: Lorain, OH
Coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.
03/09/2022: Longview, TX
Typically they are most often promoted to a Medical Assistant Externship position.
01/27/2022: Waco, TX
Guest service representatives are hospitality specialists who typically work at hotels.
03/08/2022: Schenectady, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Agent jobs
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
02/03/2022: Houston, TX
Communicate closely with Front Office Managers to ensure follow-up on any special problems, guest requests, etc.
02/17/2022: Chico, CA
Communicate with housekeeping, maintenance staff or management when guests report problems.
03/03/2022: Los Angeles, CA
Try to be attentive and effective at listening to, and clarifying concerns raised by employees and guests.
01/02/2022: Youngstown, OH
To be familiar with all guest related activities and events within the hotel and through outside agencies, such as activities, theatre, transportation, recreation and current events.
01/04/2022: Baltimore, MD
Step 3: View the best colleges and universities for Guest Services Agent.
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