12 guest reception agent Jobs in charleston, sc
DoubleTree Hotel & Suites Charleston Airport is Hiring a Guest Service Agent Near Charleston, SC
Description
We are looking for a motivated and customer-service oriented Guest Service Agent to join our organization. As a Guest Service Agent, you will be the first point of contact for our guests, and you will be responsible for providing exceptional customer service. You will be responsible for registering and checking guests in, answering phones, providing information about the facility and its services, and taking reservations. You will also be responsible for collecting payments, issuing room keys, and keeping the front desk area organized and presentable. If you have excellent customer service skills, a friendly demeanor, and a commitment to providing a quality guest experience, we want to hear from you! This position is for flexible shifts days and nights.
Job Responsibilities
- Greet visitors and provide them with superior customer service
- Answer incoming calls and take messages
- Maintain a neat and organized front desk area
- Schedule appointments for customers
- Collect payments from customers
- Issue visitor passes and maintain visitor log
- Update customer information in the system
- Assist in answering customers’ inquiries
- Provide general administrative and clerical support
- Monitor office supplies and order new items
- Ensure compliance with all applicable regulations and laws
- Assist with other duties as assigned
Requirements
- Provide excellent customer service to all guests
- Greet guests in a friendly and professional manner
- Register guests and assign rooms
- Answer inquiries regarding hotel services and registration procedures
- Handle cash, credit, or debit card transactions with accuracy
- Sort, organize, and distribute mail, messages, and packages
- Answer incoming calls and direct them to the appropriate departments
- Keep records of room availability, rates, and occupied rooms
- Maintain the cleanliness of the lobby area and front desk
- Balance the daily transactions and complete the daily reports
- Ensure the accuracy of guest bills and provide customer service during check-out
- Perform other duties as assigned
Job Summary
Full Time
05/13/2024
07/12/2024
The job skills required for Guest Service Agent include Customer Service, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
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