Server

Job Summary: To ensure each guest of the most pleasant and enjoyable dining experience by offering the best possible service.
Duties and Responsibilities

General

1. Maintain good personal appearance at all times; wear proper uniform and name tag as prescribed by hotel.
2. Keep correct numerical sequence of all checks issued to you.
3. Verify the accuracy on all checks for prices, taxes, and tips.
4. Greet all arriving guests at your station in a pleasant manner, making them feel welcome.
5. Ensure that all newly seated guests receive immediate attention and that their orders are taken promptly and courteously. Be sure that your guests are not being neglected at any time.
6. Advise the Manager of any complaints so that they can be rectified immediately
7. Be sure the quality and appearance of the food you serve meets hotel's standards.
8. Advise the Restaurant Manager of any unsatisfactory food or beverage items so that he or she can replace.
9. Keep your station clean and set up with the required supplies at all times.
10. Work with the other service personnel to see that the side work and other job related duties are completed.
11. Check the cleaning frequency chart and do the required cleaning each day.
12. Make sure that tables are cleaned properly and set up according to established hotel standards.
13. Be sure that established service procedures are followed at all times. Upon presentation of the guest check, thank the guest, and ask him or her to come back again.

Requisite

REASONING ABILITY: Must have developed reasoning abilities to the point to be able to:

• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to add, subtract, multiply and divide numbers; and ability to calculate figures and amounts such as discounts and percentages.
• Read and interpret business records and statistical reports.

COMPUTER SKILLS: Must have sufficient computer skills that will allow the individual to be able to use, in a proficient manner, certain Company-issued software programs implemented at the hotel, including but not limited to Microsoft Word, Microsoft Excel, Dropbox, Microsoft Outlook, Company-issued internet browser programs, and Company-issued electronic mail programs. [NOTE: Company-issued software programs may change from time to time; the individual is required to learn the new programs and upgrades as soon as practicable after such items are provided to the hotel.]
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee must be able to see differences in widths and lengths of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENTAL CONDITIONS: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.

IMPORTANT NOTE: Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and/or the hotel.